Accommodations Scheduling Specialist

Pearson; Boston (MA); On-site; USD 22,041 - 27,552; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator in the United States to support clients and candidates with testing accommodations. You will coordinate with clients, test centers, vendors, and internal teams to implement approved accommodations such as extra time, separate rooms, interpreters, and software.

Work schedule is Monday–Friday, 10:30 AM–7 PM Central. The role requires strong communication, confidentiality, and scheduling accuracy, with hourly compensation and opportunities

Qualifications

• 2+ years in a customer service position
• Strong professional communication and time management skills
• Ability to exercise discretion with confidential material
• Proficiency in MS Office

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service
• Execute requests for accommodations following client guidelines to meet 1 business day KPI
• Coordinate with service provider vendors to schedule readers, recorders, interpreters, and translators
• Ensure equipment, software, and exam content are prepared and shipped to test centers for exam day
• Communicate exam appointment details to Pearson VUE test centers to ensure site readiness
• Develop SME knowledge of test center capacity to meet KPIs
• Support Accommodation Scheduling Helpdesk lines for accommodations

Skills

Customer service

Time management

Communication

Discretion

MS Office

Education

High School Diploma

Job description

Pearson is seeking an Accommodations Scheduling Coordinator in the United States to support clients and candidates with testing accommodations. You will coordinate with clients, test centers, vendors, and internal teams to implement approved accommodations such as extra time, separate rooms, interpreters, and software.

Work schedule is Monday–Friday, 10:30 AM–7 PM Central. The role requires strong communication, confidentiality, and scheduling accuracy, with hourly compensation and opportunities