Exam Accommodations Scheduler – Client Support

Pearson; Helena (MT); On-site; USD 23,419 - 27,552; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to support clients and candidates by ensuring testing accommodations are implemented accurately. You will schedule exams, coordinate with test centers, vendors, and internal teams to meet client requirements and deadlines.

This role requires strong communication, attention to detail, and discretion handling confidential information. The schedule is Monday – Friday 10:30 AM – 7 PM Central, with potential overtime based on business needs.

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills with attention to detail.
• Ability to exercise discretion with confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to provide exceptional service.
• Execute accommodation test requests following client guidelines to meet 1 business day KPI.
• Coordinate with vendors to schedule readers, interpreters, and translators per client requirements.
• Prepare and ship equipment, software, and exam content to test centers for exam day.
• Notify Pearson VUE centers of appointment details to ensure proper site readiness.
• Develop SME knowledge on test center capacity to meet KPIs.
• Support helpdesk lines for accommodation questions.

Skills

Customer service

Communication

Time management

Attention to detail

MS Office

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to support clients and candidates by ensuring testing accommodations are implemented accurately. You will schedule exams, coordinate with test centers, vendors, and internal teams to meet client requirements and deadlines.

This role requires strong communication, attention to detail, and discretion handling confidential information. The schedule is Monday – Friday 10:30 AM – 7 PM Central, with potential overtime based on business needs.