Accommodations Scheduling Specialist – Client Advocate

Pearson; Montpelier (VT); On-site; USD 23,419 - 27,552; Full time

Job summary

Pearson is seeking an Accommodations Scheduling Coordinator to support clients and candidates with testing accommodations. You will schedule exams, coordinate with centers and vendors, and ensure accuracy in approval data and materials.

This role requires handling complex schedules, providing top-tier service, and adhering to client guidelines. Strong communication and Microsoft Office skills are essential, with a Monday–Friday schedule and potential overtime.

Qualifications

• High School Diploma or equivalent experience preferred.
• 2+ years in a customer service position.
• Strong professional communication and time management skills as well as excellent attention to detail.
• Ability to exercise discretion in handling confidential material.
• Proficiency in MS Office.

Responsibilities

• Interface with clients, candidates, and internal teams to ensure exceptional service.
• Execute requests for candidates approved to test with accommodations following client guidelines, meeting 1 business day KPI.
• Coordinate with service provider vendors to schedule readers, interpreters, and translators per client requirements.
• Ensure equipment, software, and exam content are prepared and shipped to the test center for exam day.
• Communicate all exam details to Pearson VUE centers to ensure proper site preparation on exam day.
• Develop SME knowledge of test center capacity guidelines to meet KPI targets.
• Support Helpdesk lines for Accommodation Scheduling queries.

Skills

Customer service

MS Office

Communication

Time management

Discretion

Education

High School Diploma

Job description

Pearson is seeking an Accommodations Scheduling Coordinator to support clients and candidates with testing accommodations. You will schedule exams, coordinate with centers and vendors, and ensure accuracy in approval data and materials.

This role requires handling complex schedules, providing top-tier service, and adhering to client guidelines. Strong communication and Microsoft Office skills are essential, with a Monday–Friday schedule and potential overtime.