Tessitura Box Office & Patron Services Senior Manager

Rice University

Houston (TX)

On-site

USD 71,000 - 80,000

Full time

2 days ago

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Job summary

Rice University’s Shepherd School of Music seeks a customer-focused operations professional to support ticketing and box office activities, including Tessitura database management. The role interfaces with the Senior Director of Marketing and Communications to cultivate sustainable patron relationships and drive revenue.

The position requires evening and weekend hours during the academic year and is exclusively on-site at Rice.

Qualifications

3+ years of experience using Tessitura in ticketing, box office and patron services.
Experience with constituent records, data hygiene, security, pricing, and offers in Tessitura.

Responsibilities

Oversees patron services and box office activities with the Senior Director to build long-term patron relationships and revenue.
Develops and implements ticketing policies to retain patrons and loyalty.
Manages on-site box office operations for Shepherd School performances.
Provides exceptional customer service for ticket buyers via ordering, fulfillment, inquiries and voicemail.
Resolves patron issues promptly while maintaining satisfaction.
Manages donor and VIP ticket requests and department seat holds.
Prepares and reviews ticket-sales reports for accuracy and efficiency.