Field Service Renewals & Growth Specialist

Johnson Controls, Inc.; Worcester (MA); On-site; USD 59,000 - 88,000; Full time

Job summary

Johnson Controls, Inc. in Worcester, MA is seeking a Customer Care Representative to maintain and grow sales within a defined customer base and territory. You will serve as the primary contact for customers and develop retention strategies to maximize revenue and satisfaction.

The role requires strong communication and independent work habits, with collaboration across operations to deliver reliable service and measurable results in a fast-paced environment.

Qualifications

• 2+ years of sales and/or customer service experience with a similar product, service, or industry.
• Excellent communication skills and the ability to quickly qualify opportunities.
• High degree of self-discipline and the ability to manage your work independently.
• Strong motivation, a success-driven mindset, and comfort working toward sales and retention goals.
• Ability to sell intangible services and explain value clearly to customers.
• Technical aptitude with Microsoft Office, Salesforce, Ace, and Report to Web.

Responsibilities

• Maintain and grow sales within an assigned customer base and geographical territory.
• Manage retention activities within an assigned service agreement customer base.
• Serve as the primary point of contact for assigned customers and build strong ongoing relationships.
• Develop a detailed understanding of each account, including key decision makers, equipment, service contracts, and account history.
• Develop and execute customer-focused sales strategies to improve retention, customer satisfaction, and revenue growth.
• Deliver increased sales against an assigned quota.
• Partner with district operations to improve service delivery and support the customer experience.
• Report progress, activity, and performance metrics to operations and corporate teams on a weekly and monthly basis.

Skills

Excellent communication skills

Self-discipline

Independent work

Education

High School Diploma

Tools

Microsoft Office

Salesforce

Ace

Report to Web

Job description

Johnson Controls, Inc. in Worcester, MA is seeking a Customer Care Representative to maintain and grow sales within a defined customer base and territory. You will serve as the primary contact for customers and develop retention strategies to maximize revenue and satisfaction.

The role requires strong communication and independent work habits, with collaboration across operations to deliver reliable service and measurable results in a fast-paced environment.