Territory Product Support Specialist - Heavy Machinery

Linder-Industrial-Machinery-Company; Opal (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Linder Industrial Machinery Company is seeking a Product Support Representative in Bealeton, VA. You will expand the company’s footprint by delivering product support, promoting all makes products, and driving service revenue through parts and repairs.

This role requires teamwork with Service, Parts, and Sales, plus strong communication, mechanical aptitude, and CRM upkeep. Travel within the territory and customer-focused problem solving are key components.

Qualifications

• Associate degree or equivalent.
• Skilled in developing inter-personal relationships.
• General knowledge of maintenance, repair, parts, sales and customer needs.
• Mechanical aptitude in heavy equipment industry.
• Excellent verbal and written communication skills.

Responsibilities

• Increase Parts and Service Sales opportunities in the territory to grow revenue.
• Prepare and present Parts and Service quotations for customers.
• Conduct after-sales visits.
• Complete Komtrax and Warranty certificates and 90-day revisit.
• Gather customer information to build CRM database.
• Conduct 50-point machine visits and present findings to customers.
• Promote Parts and Service marketing programs for All Makes opportunities.
• Develop and maintain partnerships with Service, Parts, and Sales.
• Maintain daily CRM call reports.
• Collaborate with mainline salesperson to support customers.
• Perform other tasks as requested by manager.

Skills

Interpersonal skills

Mechanical aptitude

Industry knowledge

Communication skills

Education

Associate degree

Job description

Linder Industrial Machinery Company is seeking a Product Support Representative in Bealeton, VA. You will expand the company’s footprint by delivering product support, promoting all makes products, and driving service revenue through parts and repairs.

This role requires teamwork with Service, Parts, and Sales, plus strong communication, mechanical aptitude, and CRM upkeep. Travel within the territory and customer-focused problem solving are key components.