Territory Product Support & Sales Specialist

Automatic Data Processing, Inc.; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Rudd Equipment Company, Inc. seeks a Product Support Representative to promote parts and service sales within an assigned territory and to act as a liaison between customers and the Parts/Service Manager.

The PSR will provide information on customer problems, complaints, and long-term requirements and must possess an intimate working knowledge of our products and services. The role emphasizes professional sales ability, customer service excellence, and knowledge of company offerings, with

Qualifications

• Must have excellent written and verbal communication skills.
• Ability to work with diverse personalities in a tactful and mature manner.
• Experience with customer-facing roles and sales support is a plus.

Responsibilities

• Promote and sell parts and services to customers.
• Increase parts and service sales to all customers, with focus on underperforming accounts.
• Call on customers at time of purchase to provide needed information.
• Discuss customer concerns with Parts/Service Manager to resolve issues.
• Review manufacturer service bulletins and discuss improvements with Managers.
• Provide customers with technical, pricing, and available information on improvements.

Skills

Communication skills

Interpersonal skills

Verbal & written

Customer service

Education

High school diploma or equivalent

Associates degree or some college

Job description

Rudd Equipment Company, Inc. seeks a Product Support Representative to promote parts and service sales within an assigned territory and to act as a liaison between customers and the Parts/Service Manager.

The PSR will provide information on customer problems, complaints, and long-term requirements and must possess an intimate working knowledge of our products and services. The role emphasizes professional sales ability, customer service excellence, and knowledge of company offerings, with