Parts Sales Support Specialist | Field Customer Champion

Power-Equipment-Company; La Vergne (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Power Equipment Co. in Nashville—La Vergne, TN is seeking a Product/Parts Support Sales Rep (PSSR) to cover a defined sales territory with regular customer job site visits, promoting product support offerings and increasing parts sales.

The role requires up to 25% travel, day shift, and a focus on customer satisfaction. The PSSR will develop and maintain relationships with customers and key personnel, document needs in crmSeries, and work with branch CSRs to promote PSPs while ensuring customers

Qualifications

• Relative 2 yr. College Degree or Technical/Diesel College Graduate or relative Military Training Program minimum.
• Mid- Level Computer experience (MS Office, CRMseries, DOS, etc.)
• 2+ Yrs. College or 5+ yrs. utility/construction/mining equipment industry experience.
• Prior industry repair/maintenance shop management experience preferred.
• Positive personality, team player, problem solver, self-starter, outstanding integrity, superior communicator.
• Must have a valid drivers license and able to travel overnight periodically for product training or company related business.
• Must pass background check, employment physical and drug screen.

Responsibilities

• Develop and maintain customer relationships within assigned territory.
• Pass along leads to assigned PECO CSR for additional support such as machine inspection, service estimates, or PM scheduling.
• Take ownership of customer parts issues and follow-up through closure.
• Inspect, measure and track undercarriage wear for future planning.
• Schedule preventative maintenance and repairs with company vehicle and keep it clean.
• Customer location visits and observation of potential parts or service needs.
• Record information into crmSeries and keep machine files updated.
• Become familiar with customer machines & applications.
• Respond to customer requests courteously and promptly.
• Utilize CRM to create and maintain customer and machine data.
• Call files reflect date, contact name, subject discussed and opportunities.
• Visit frequency per PAR system: 4 calls/year or 2 calls/year.
• Market PECO PSPs and promote them with branch CSRs.
• Ensure customers are aware of PECO products and services.
• Develop/Attend PSP events and promotions.
• Complete special projects as assigned.

Skills

Positive personality

Team player

Problem solving

Self-starter

Excellent communication

Valid driver’s license

Education

2 year College Degree or Technical/Diesel College

Tools

MS Office

CRMseries

DOS

Job description

Power Equipment Co. in Nashville—La Vergne, TN is seeking a Product/Parts Support Sales Rep (PSSR) to cover a defined sales territory with regular customer job site visits, promoting product support offerings and increasing parts sales.

The role requires up to 25% travel, day shift, and a focus on customer satisfaction. The PSSR will develop and maintain relationships with customers and key personnel, document needs in crmSeries, and work with branch CSRs to promote PSPs while ensuring customers