Territory Product Support Rep – Heavy Equipment

Linder Industrial Machinery Company; Asheville (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

Linder Industrial Machinery Company in Asheville, NC is seeking a Product Support Representative to expand our presence in the territory by delivering responsive product support to customers and increasing service revenue.

You will promote all makes products, prepare quotes, conduct after-sales visits, and maintain a CRM database with machine lists, contacts, and service purchasers, forming a strong cross‑functional team with Service, Parts, and Sales.

Qualifications

• AA degree or equivalent from two-year college, technical school, or equivalent combination of education and experience.
• Strong interpersonal relationship skills.
• Mechanical aptitude and experience in heavy equipment industry.

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visit
• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customers
• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain DAILY call reports on CRM
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
• Other tasks as requested by manager

Skills

Interpersonal skills

Education

AA degree or equivalent

Job description

Linder Industrial Machinery Company in Asheville, NC is seeking a Product Support Representative to expand our presence in the territory by delivering responsive product support to customers and increasing service revenue.

You will promote all makes products, prepare quotes, conduct after-sales visits, and maintain a CRM database with machine lists, contacts, and service purchasers, forming a strong cross‑functional team with Service, Parts, and Sales.