Product Support Representative- PSR

Linder Industrial Machinery Company; Opal (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

Linder Industrial Machinery Company in Bealeton, VA, is seeking a Product Support Representative to expand the company’s presence in the assigned territory and provide robust product support to customers.

You will prepare quotations for Parts and Services, conduct after‑sales visits, and maintain CRM data. The role emphasizes building partnerships with Service, Parts, and Sales teams and driving revenue through all makes of equipment.

Qualifications

• Associate degree or equivalent required.
• Strong interpersonal relationship skills and ability to build trust with customers.
• Mechanical aptitude and knowledge of heavy equipment maintenance and repair.
• Excellent verbal and written communication skills.

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory to grow revenue, including consumables and parts.
• Prepare and present Parts and Service quotations for customers.
• Conduct after-sales visits to customers.
• Complete and present Komtrax and Warranty certificates; conduct 90‑day revisit; sign up customers for electronic ordering.
• Acquire customer information to build a CRM database with machine lists and contacts.
• Conduct routine machine visits with 50-point inspections and present findings to customers.
• Promote current Parts and Service marketing and sales programs including New, Used, and All Makes.
• Develop and maintain partnerships with Service, Parts, and Sales teams.
• Maintain daily call reports in CRM.
• Collaborate with mainline salesperson in territory to form a strong support team for customers.
• Perform additional tasks as requested by manager.

Skills

Interpersonal skills

Mechanical aptitude

Verbal and written communication

Customer needs understanding

Education

Associate degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Product Support Representative- PSR

022035-CSM CAROLINA SUPV Bealeton, VA, US

3 days ago Requisition ID: 4716

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary:

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.

Responsibilities:

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visit
• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customers
• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain DAILY call reports on CRM
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
• Other tasks as requested by manager

Education/Experience/Skills:

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
• Skilled in developing inter-personal relationships
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.