Territory Leader: Auto Service Retail & Growth

The Pep Boys Manny Moe & Jack LLC; Miami (FL); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) with company match

PTO & holidays

DailyPay

Reduced benefits for part-time

Job summary

The Pep Boys Manny Moe & Jack LLC in Florida is seeking a Territory Manager to oversee up to ~15 service center locations. You will lead Store Managers, drive profitable sales growth, and ensure stores meet operating, financial, and customer service standards.

This hands-on leadership role requires regular store visits, strong coaching, and decisive problem solving to optimize P&L, labor costs, and EBITDA across the territory while delivering an outstanding customer experience.

Qualifications

• Multi-unit management experience.
• Proven people leader with coaching and communication skills.
• Ability to resolve operational challenges quickly and effectively.
• Strong business acumen with experience in P&L, staffing, and performance management.
• Willingness to travel regularly within the assigned territory.
• High school diploma required.
• Associates/Technical Degree preferred.

Responsibilities

• Lead and support Store Managers, serving as their primary partner for operations, staffing, customer service, and performance outcomes.
• Drive sales growth and profitability, monitoring P&L performance, labor and payroll costs, and store-level EBITDA; take proactive corrective action to achieve financial goals.
• Visit stores regularly (weekly to bi-weekly based on size and geography of territory) to assess performance, coach managers, provide feedback, and resolve issues quickly.
• Drive people initiatives, including hiring, onboarding, training, coaching, performance management, and addressing HR issues timely, in partnership with the HR team.
• Ensure a consistent, high-quality customer experience across all stores by setting expectations, observing service delivery, and reinforcing behaviors that drive loyalty and retention.
• Champion operational excellence and compliance with all company policies, safety standards, and service expectations across the territory.
• Partner across the organization with the Market Leader and corporate teams to ensure stores have the tools, resources, and insights needed to succeed.
• Develop Store Managers into strong business leaders capable of building engaged, customer-focused, and high performing teams that deliver on key KPIs and profitability targets.
• Additional duties as assigned.

Skills

Store management

People leadership

Customer service

P&L analysis

Travel readiness

Education

High school diploma

Associates/Technical degree preferred

Job description

The Pep Boys Manny Moe & Jack LLC in Florida is seeking a Territory Manager to oversee up to ~15 service center locations. You will lead Store Managers, drive profitable sales growth, and ensure stores meet operating, financial, and customer service standards.

This hands-on leadership role requires regular store visits, strong coaching, and decisive problem solving to optimize P&L, labor costs, and EBITDA across the territory while delivering an outstanding customer experience.