Product Support Representative- PSR

Linder Industrial Machinery; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Linder Industrial Machinery Company seeks a Parts and Service Representative to expand the company’s presence in the Raleigh area, provide proactive product support to customers, and grow Parts and Service revenue by educating buyers on service options and equipment compatibility.

You will promote all makes products, perform routine machine visits and 50-point inspections, prepare quotations, manage CRM data, and collaborate with internal teams to deliver rapid, reliable solutions.

Qualifications

• Associate degree or equivalent from two-year college, technical school, or equivalent combination of education and experience.
• Proficient computer skills and CRM experience.
• Strong interpersonal relationship development capabilities.
• General knowledge of maintenance, repair, parts, sales and customer needs.
• Mechanical aptitude and experience in heavy equipment industry.

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory to grow revenue.
• Prepare and present Parts and Service quotations for customers.
• Conduct after-sales visits.
• Complete and present Komtrax and Warranty certificates, complete 90-day revisit.
• Acquire customer information to build comprehensive CRM database.
• Conduct routine machine visits completing 50-point walk around inspection and present to customers.
• Promote current Parts and Service marketing and sales programs to include New, Used, and All Makes opportunities.
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales).
• Maintain DAILY call reports on CRM.
• Develop strong working relationship with mainline salesperson in assigned territory.

Skills

Interpersonal skills

Verbal and written communication

Mechanical aptitude

Proficient computer skills

CRM data management

Education

Associate degree (AA) or equivalent

Tools

CRM software

Job description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Expand Linder’s presence in assigned territory, providing product support to customers, and increase product support revenue. Promote Linder’s “all makes” products and demonstrate by actions that the PSR and Linder are solutions providers.

Responsibilities

• Increase Parts and Service Sales opportunities in assigned territory in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present Parts and Service quotations for customers
• Conduct after-sales visit
• Complete and present Komtrax and Warranty certificates, complete 90 -day revisit, discuss and sign up customers for electronic part ordering
• Acquire customer information to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers - all information to reside in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customers
• Promote current Parts and Service marketing and sales programs to include New, Used , and All Makes opportunities
• Develop and maintain partnerships with internal customers (Service, Parts, and Sales)
• Maintain DAILY call reports on CRM
• Develop strong working relationship with mainline salesperson in assigned territory to form a strong supp ort team for customers
• Other tasks as requested by manager

Education/Experience/Skills

• Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience
• Proficient computer skills
• Skilled in developing inter-personal relationships
• General knowledge of maintenance, repair, parts department functions, sales, and customer needs
• Mechanical aptitude and experience in heavy equipment industry required
• Excellent verbal and written communication skills

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.