Territory BDR: Build Partnerships & Growth

Helping Hearts USA LLC; Birmingham (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Commission-earning opportunities

Structured onboarding

Opportunities for professional growth

Job summary

Helping Hearts USA LLC seeks a proactive Business Development Representative to expand our home-care network across the United States. You will build and sustain professional referral relationships, identify new clients, and drive partnerships with hospitals, physician offices, and community groups.

The role emphasizes field-based activity, CRM tracking, and meeting aggressive growth targets. You will collaborate with operations, scheduling, recruiting, and marketing to ensure seamless

Qualifications

• Be at least 18 years of age.
• Possess a high school diploma, GED, or equivalent.
• Have at least two years of successful business-development, healthcare sales, home-care sales, senior-care marketing, community-relations, or closely related experience.
• Have an established network of professional referral relationships within the market they are applying to represent.
• Have a proven record of generating leads, developing partnerships, closing new business, and meeting performance goals.
• Demonstrate strong verbal, written, presentation, and interpersonal communication skills.
• Be comfortable making cold calls, conducting in-person visits, delivering professional presentations, and attending networking events.
• Be highly organized, dependable, self-aware, coachable, and attentive to detail.
• Be capable of independently managing a field-based territory while remaining accountable to leadership.
• Have reliable access to a smartphone and computer.
• Be comfortable using CRM software, email, Microsoft Office, Google Workspace, and other business-management systems.
• Maintain a polished, professional appearance while representing Helping Hearts.
• Maintain confidentiality and comply with company policies, ethical standards, privacy requirements, and applicable state and federal regulations.

Responsibilities

• Establish, nurture, and expand long-term relationships with professional referral sources.
• Create partnerships that produce consistent, repeat home-care referrals.
• Build trust and rapport with healthcare professionals, community leaders, prospective clients, and families.
• Maintain frequent contact with active referral partners to keep Helping Hearts visible and accessible.
• Identify prospective clients, referral sources, and business partners through market research, cold calling, email campaigns, in-person visits, networking events, community outreach, and professional referrals.
• Generate qualified leads and convert appropriate opportunities into new clients.
• Guide prospective referral partners through Helping Hearts’ referral process.
• Respond promptly and professionally to inquiries and referral opportunities.
• Conduct presentations and clearly communicate Helping Hearts’ services, mission, values, and service capabilities.
• Negotiate and close business opportunities within the authority provided by company leadership.
• Meet or exceed established referral, admission, revenue, and monthly service-hour goals.
• Monitor local healthcare, senior-care, home-care, and community-service trends.
• Remain informed about competitor activity, referral patterns, market conditions, and community needs.
• Identify underserved areas and potential growth opportunities within the assigned territory.
• Develop creative marketing and outreach strategies based on the needs of the local market.
• Maintain extensive knowledge of Helping Hearts’ services, referral process, pricing structure, and service enhancements.
• Provide leadership with meaningful feedback about market conditions and growth opportunities.
• Maintain an accurate and active pipeline of prospective clients and referral partners.
• Document all calls, visits, meetings, referrals, follow-ups, and outcomes in the company’s CRM system.
• Complete timely follow-up with every qualified opportunity.
• Submit required activity reports, referral updates, and performance reports by established deadlines.
• Track progress toward weekly, monthly, quarterly, and annual performance goals.
• Maintain accurate records supporting commission and bonus eligibility.
• Work closely with operations, scheduling, recruiting, marketing, and company leadership.
• Support a smooth transition from referral to client intake and service.
• Respond to questions and concerns promptly, respectfully, and professionally.
• Participate actively in business-development training, team meetings, performance reviews, and strategic planning.
• Complete assigned daily, weekly, and monthly business-development responsibilities.
• Contribute to a collaborative, enjoyable, and high-performing work environment.
• Performance will be measured using clearly established expectations that may include daily and weekly outreach activity, in-person referral-source visits, new professional relationships established, qualified referrals generated, client assessments and admissions, new and recurring monthly service hours, revenue generated within the assigned territory, lead-conversion and referral-conversion rates, CRM accuracy and timely follow-up, referral-source retention and repeat business, participation in networking and community events.
• Individual performance expectations will be established according to the assigned market and communicated in writing.
• Helping Hearts will provide a structured onboarding and market-development period before full territory expectations are applied.
• Training and support may include onboarding, CRM, sales-process training, marketing materials, pricing education, territory guidance, coaching, and leadership collaboration.
• During the initial development period, goals focus on learning Helping Hearts’ services, developing the assigned territory, establishing referral-source relationships, and building an active sales pipeline.
• Approved marketing materials and sales resources.
• Onboarding and ramp-up support.

Skills

Relationship building

Lead generation

Negotiation

Communication

Networking

CRM software

Microsoft Office

Google Workspace

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Helping Hearts USA LLC seeks a proactive Business Development Representative to expand our home-care network across the United States. You will build and sustain professional referral relationships, identify new clients, and drive partnerships with hospitals, physician offices, and community groups.

The role emphasizes field-based activity, CRM tracking, and meeting aggressive growth targets. You will collaborate with operations, scheduling, recruiting, and marketing to ensure seamless