Territory Account Manager — Critical Power Solutions

DC Group; Minneapolis (MN); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental & vision

401(k) with match

Health Savings Account

Disability & Life Insurance

Pet insurance

Critical illness

Accident coverage

Identity protection

Legal services

Job summary

DC Group Inc. in Minneapolis, MN is seeking a Regional Account Manager to oversee clients in a designated territory, coordinating maintenance, installation, and repair work. You’ll act as the primary coordinator for all account activity and manage Field Service Engineers’ schedules.

You will coordinate emergency service requests, drive inter-department logistics to meet SLAs, and prepare field service reports and quotations. Training is provided and incentives are offered.

Qualifications

• Minimum AA/AS degree.
• Strong written and oral communication skills.
• Customer service experience.
• Ability to manage varying daily deliverables while addressing customer needs.
• Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook).

Responsibilities

• Overseeing DC Group clients for a designated territory and building relationships through hands-on project management.
• Managing Field Service Engineers’ schedules by coordinating maintenance, installation, and repair work.
• Coordinating emergency service requests and organizing repairs to meet SLAs.
• Driving logistics between departments to fulfill contract service levels.
• Monitoring client communications and providing prompt responses and solutions.
• Preparing field service reports and price quotations based on standards and client requests.

Skills

Strong communication

Customer service

Time management

Organizational skills

Microsoft Office 365

Education

AA/AS degree

Job description

DC Group Inc. in Minneapolis, MN is seeking a Regional Account Manager to oversee clients in a designated territory, coordinating maintenance, installation, and repair work. You’ll act as the primary coordinator for all account activity and manage Field Service Engineers’ schedules.

You will coordinate emergency service requests, drive inter-department logistics to meet SLAs, and prepare field service reports and quotations. Training is provided and incentives are offered.