Regional Account Manager

DC Group; Minneapolis (MN); On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental & vision

401(k) with match

Health Savings Account

Disability & Life Insurance

Pet insurance

Critical illness

Accident coverage

Identity protection

Legal services

Job summary

DC Group Inc. in Minneapolis, MN is seeking a Regional Account Manager to oversee clients in a designated territory, coordinating maintenance, installation, and repair work. You’ll act as the primary coordinator for all account activity and manage Field Service Engineers’ schedules.

You will coordinate emergency service requests, drive inter-department logistics to meet SLAs, and prepare field service reports and quotations. Training is provided and incentives are offered.

Qualifications

• Minimum AA/AS degree.
• Strong written and oral communication skills.
• Customer service experience.
• Ability to manage varying daily deliverables while addressing customer needs.
• Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook).

Responsibilities

• Overseeing DC Group clients for a designated territory and building relationships through hands-on project management.
• Managing Field Service Engineers’ schedules by coordinating maintenance, installation, and repair work.
• Coordinating emergency service requests and organizing repairs to meet SLAs.
• Driving logistics between departments to fulfill contract service levels.
• Monitoring client communications and providing prompt responses and solutions.
• Preparing field service reports and price quotations based on standards and client requests.

Skills

Strong communication

Customer service

Time management

Organizational skills

Microsoft Office 365

Education

AA/AS degree

Job description

Job Description

Would you like to join a fast-growing company recognized as one of the Star Tribune’s Top Workplaces in 2023 - 2026, and honored by USA Today as a Top Workplace in both 2024 - 2026?
DC Group Inc., headquartered in Minneapolis, MN provides mission-critical support to some of the most recognized companies throughout the United States and Canada. Operations include support for Fortune 500 companies, government facilities, critical infrastructure, and of course, our namesake Data Centers. As a preferred vendor for some of the world’s premiere property management companies, our exponential growth in the critical power industry shows no sign of slowing down. Focusing on innovation, superior service, and cutting-edge proprietary software solutions has given us a reputation that sets us apart, fuels our growth, and makes us an exciting team to grow with!

• This is an in-office position at our Minneapolis, Minnesota Headquarters location**

Job Description

Would you like to join a fast-growing company recognized as one of the Star Tribune’s Top Workplaces in 2023 - 2026, and honored by USA Today as a Top Workplace in both 2024 - 2026?
DC Group Inc., headquartered in Minneapolis, MN provides mission-critical support to some of the most recognized companies throughout the United States and Canada. Operations include support for Fortune 500 companies, government facilities, critical infrastructure, and of course, our namesake Data Centers. As a preferred vendor for some of the world’s premiere property management companies, our exponential growth in the critical power industry shows no sign of slowing down. Focusing on innovation, superior service, and cutting-edge proprietary software solutions has given us a reputation that sets us apart, fuels our growth, and makes us an exciting team to grow with!

• This is an in-office position at our Minneapolis, Minnesota Headquarters location

Regional Account Manager Responsibilities Include

• Overseeing DC Group clients for a designated territory and building those relationships through hands-on project management, acting as the primary coordinator for all account activity.
• Managing DC Group employed Field Service Engineers’ (FSE) schedules by coordinating maintenance, installation, and repair work.
• Managing mission critical emergency service requests by accurately communicating schedules, coordinating expedited parts shipments, and organizing required repairs, a core part of the project management process for each client account.
• Driving the logistics between multiple departments as the central coordinator, ensuring successful fulfillment of contract service level agreements (SLA).
• Monitoring email and phone communication from DC Group clients, providing prompt responses and solutions.
• Preparing field service reports based on analysis of recorded data supporting ongoingcoordination and management efforts across the territory.
• Preparing price quotations based on industry standards, field service recommendations and client requests.
• Previous industry experience is not required.
• No cold calling or sales.
• DC Group provides extensive coaching and one-on-one job training to ensure your success, as well as healthy incentive bonuses on top of a strong starting salary.

Candidates For The Regional Account Manager Position Should Have

• Minimum AA/AS degree
• Strong written and oral communication skills
• Customer service experience
• Ability to manage varying daily deliverables while addressing customer needs
• Exceptional organizational and management skills
• Intermediate to advanced Microsoft Office 365 knowledge (Word, Excel, Outlook)
• A positive attitude and a desire to learn

Employee Benefits And Pay Including

We believe in taking care of our team—both at work and beyond. Our benefits package includes:

• Competitive pay $24.00-$31.25/hour depending on experience.
• Paid time off and 7 company holidays to recharge and reset
• Comprehensive medical, dental, and vision plans
• 401(k) with employer match to support your future
• Health Savings Account (HSA) to help manage healthcare costs
• Financial protection with company-paid disability, life, and AD&D insurance
• Additional peace of mind with optional benefits like pet insurance, critical illness, accident coverage, identity protection, and legal services

This description is not intended to be an exhaustive list of all duties, responsibilities, or physical demands and may be updated as business needs require. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

This company does not discriminate in employment or the provision of service on the basis of race, color, religion or creed, gender, sex (including pregnancy), national origin or ancestry, ethnicity, citizenship status, genetic information, military or veteran status, age, physical or mental disability, or any other classification protected by applicable local, state, or federal laws.

This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.