Territory Account & Customer Success Lead

MTE Corporation; Menomonee Falls (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

MTE Corporation in Menomonee Falls, WI seeks a Territory Account Specialist to serve as the central contact for an assigned region, handling customer interactions, order entry, shipping and invoicing, and supporting a Regional Sales Manager and a network of manufacturers and distributors.

The role emphasizes world-class customer service, cross-functional collaboration, and problem solving in a fast-paced environment.

Qualifications

• 5 years of CS experience for a manufacturer
• Bi-lingual (Spanish) preferred but not required
• Desire to provide the best possible experience for our customers
• Thrive in a fast-paced environment with coaching support
• Collaborative and relationship building
• Effective in identifying, analyzing, and solving problems
• Conflict management and resolution
• Self-motivated/ambitious
• Advanced Excel knowledge (V-Lookup, Pivot Tables)
• Understanding of CRM (Salesforce.com)
• Effective written and verbal communication skills.

Responsibilities

• Guide and process customer orders and inquiries in a fast-paced environment
• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Answer inbound calls with an elevated customer experience including product availability, order status, pricing, and shipping details to customers.
• Respond to shipping inquiries and answer order status questions.
• Provide proactive solution-based support and product recommendations via verbal and/or written communication directly with our customers
• Prioritize rush orders and special requests
• Collaborate and build cross functional relationships with internal and external customers, including within their work team

Skills

CS experience

Bilingual Spanish

Advanced Excel

CRM (Salesforce)

Written & verbal communication

Tools

Salesforce CRM

Job description

MTE Corporation in Menomonee Falls, WI seeks a Territory Account Specialist to serve as the central contact for an assigned region, handling customer interactions, order entry, shipping and invoicing, and supporting a Regional Sales Manager and a network of manufacturers and distributors.

The role emphasizes world-class customer service, cross-functional collaboration, and problem solving in a fast-paced environment.