Terminal Customer Service Specialist

Logistec; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and 401K

Opportunities for career growth and开发

Job summary

Logistec at Port Manatee in Florida is seeking a detail-oriented Customer Service Representative to greet truck drivers, verify documents, and process transactions to keep cargo moving smoothly. You will enter data into systems, issue tickets, and coordinate with terminals and customers in a fast-paced maritime environment.

The role emphasizes accuracy, teamwork, and strong communication, with bilingual English/Spanish preferred and TWIC credential required or obtainable.

Qualifications

• High school diploma or GED preferred.
• Experience in customer service, administration, logistics, transportation, trucking, warehousing, or terminal operations is preferred.
• Must be able to obtain and maintain a TWIC card.
• Strong attention to detail and ability to review documentation for accuracy.
• Proficiency with computers and entering data into databases and operating systems.
• Strong verbal and written communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Bilingual in English and Spanish preferred.

Responsibilities

• Greet and check in truck drivers arriving at the terminal in a professional and courteous manner.
• Verify driver information, appointments, bills of lading, shipping documents, and other required paperwork.
• Review documentation for accuracy and completeness, addressing missing or incorrect information.
• Enter and update driver, cargo, and transaction information in computer systems.
• Prepare and issue tickets, instructions, and other documentation for drivers to proceed through the terminal.
• Coordinate with terminal operations, dispatchers, customers, and internal departments to support efficient truck movements.
• Respond to driver and customer inquiries regarding terminal procedures, cargo, and documentation.
• Maintain records of truck arrivals/departures, cargo movements, and terminal transactions.
• Process and maintain documentation for inbound/outbound cargo, ensuring accuracy.
• Troubleshoot check-in and documentation issues and escalate as needed.
• Follow company procedures and safety/operational requirements.
• Maintain a clean, organized customer service area.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Multitasking

Time management

Teamwork

Problem solving

Professional demeanor

Education

High school diploma or GED

TWIC credential

Tools

Databases

Job description

Logistec at Port Manatee in Florida is seeking a detail-oriented Customer Service Representative to greet truck drivers, verify documents, and process transactions to keep cargo moving smoothly. You will enter data into systems, issue tickets, and coordinate with terminals and customers in a fast-paced maritime environment.

The role emphasizes accuracy, teamwork, and strong communication, with bilingual English/Spanish preferred and TWIC credential required or obtainable.