Terminal Generalist - US

TOTE Maritime; Jacksonville (FL); Hybrid; USD 52,000 - 68,000; Full time

Job summary

TOTE Maritime is seeking a Terminal Generalist for the Jacksonville, FL terminal. The role focuses on accurate documentation, loading, discharging, receiving, and dispatching cargo while ensuring regulatory compliance and smooth cargo flow.

Key duties include customer liaison at the terminal, communication with drivers, hazardous materials handling in the TOS, and coordinating yard transfers. Relevant experience and strong detail orientation are essential for success.

Qualifications

• Minimum 2 years of experience in transportation related business.
• Proficient with Microsoft Word, Excel, Outlook; typing and general computer skills.
• Good interpersonal and communication skills; eagerness to learn and take on greater responsibilities.
• Eagerness to learn and take on greater responsibilities; project management skills a plus.
• Attention to detail and ability to solve problems is a must.
• Hazardous certification and related process certifications are a plus.

Responsibilities

• Receive, greet, and direct customers and visitors at the TOTE terminal in a face-to-face environment.
• Maintain effective communication with drivers to resolve issues.
• Ensure proper delivery of cargo and compliance with regulatory requirements.
• Update hazardous information in the Terminal Operating System (TOS) and release hazardous cargo per regulations.
• Coordinate and assign equipment for Yard Transfers and update the system accordingly.
• Assist management in effective operation of the cargo terminal and participate in terminal projects as needed.
• Schedule terminal activities with Customs & Border Protection as needed.
• Produce reports such as Dangerous Cargo Manifest and Port Authority wharfage requests.

Skills

Transportation industry experience

MS Word/Excel/Outlook

Interpersonal communication

Attention to detail

Project management skills

Education

Associate degree or higher

Tools

Microsoft Office Suite

Excel

Outlook

Job description

Terminal Generalist - US

Full-Time Individual Contrib Jacksonville, FL, US

Terminal Generalist

Position Summary

Accountable for accurate documentation, loading, discharging, receiving, and dispatching cargo and to ensure compliance with regulatory requirements.

Essential Duties and Responsibilities

Receive, greet, and direct customers and visitors as needed at the TOTE terminal in a face-to-face environment.

Maintain a best-in-class commercial driver experience by exercising effective communication with drivers requiring resolution.

Facilitate proper delivery of cargo ensuring compliance with regulatory requirements based on Customer Service releases.

Update hazardous information in Terminal Operating System (TOS) and release Hazardous cargo to the vessels in compliance with all Hazmat regulations and procedures.

Handle refrigerated container temperature discrepancies.

Communicate with governmental agencies for inspections and releases and schedule terminal working hours with Customs & Border Patrol if necessary.

Handle inbound cargo in & out of terminal and validate forms with Customs.

Collect/process credit card payments from customers on terminal.

Troubleshoot Gate and Resolution Center issues or paperwork discrepancies to ensure cargo flows through the terminal in a timely manner.

Assist in maintaining accurate, up to date UIIA trucker database in TOS.

Assist in handling customers' claims for automobiles.

Coordinate and assign equipment for Yard Transfers and update the system accordingly.

Understanding and producing of the following reports and requests: Dangerous Cargo Manifest Report, Container Hot Hatch, Cargo Did Not Sail, Cargo Final Reports, Port Authority Wharfage, Booked vs. Actual, Terminal Priority, Trucker Turn Time, etc.

Manage terminal services vendors and code vendor invoices.

Receive and forward to proper department: import forms that require customs validation, hold data from governmental agencies, and notify port personnel on special handling (e.g., flat racks, tanks, vehicle removal from containers, USDA holds, special releases for shipments that have to go off terminal for inspections).

Assist management in effective operation of the cargo terminal by assisting with projects on terminal as needed.

Secondary Duties and Responsibilities

Assists the Company in any necessary duties to achieve Company goals.

Performs other related duties as assigned, unless in conflict with Americans with Disabilities Act (ADA).

Adherence to the Integrated Management System that covers Quality, Environmental, and Safety ISO (International Organization for Standardization) certifications.

Authority, Judgment, Disclosure, and Financial Responsibility

Authority

• Close supervision: work is regulated or supervised thoroughly, but not continuously; follows established methods and procedures and escalates exceptions to supervisory personnel.

Judgment

• Mistakes and errors in judgment are moderate in nature and expensive to correct, usually limited to one department or phase of work.

Disclosure of Information

• This position involves work with some information that should be safeguarded, but the full importance is not apparent, or the effect of any disclosure would be negligible.
• No authority to commit funds for the organization.

Qualifications

Required Skills

Minimum of 2 years of experience in transportation related business preferred.

Microsoft Word, Excel, Outlook, typing, and general computer/internet skills required.

Must possess good interpersonal and communication skills.

Eagerness to learn and take on greater responsibilities; project management skills a plus.

Attention to detail and ability to solve problems is a must.

Education and Certifications

Associate degree or above in related field or related equivalent work experience preferred.

Hazardous certification and VSO/FSO, CTL, CPE designation preferred.

Any certifications or training related to process improvement is a plus, such as Six Sigma, Lean, or Kaizen.

Physical Requirements

• Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Visual Requirements

• Visual requirement equal to that for clerical administrative work. Deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, etc.

Equal Opportunity Employer

TOTE Maritime Puerto Rico LLC is an Equal Opportunity Employer - Aff...