Terminal Customer Service Specialist

Logistec; Baltimore (MD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Benefits and 401K

Opportunities for career growth and开发

Job summary

LOGISTEC is seeking a dependable Terminal Customer Service Representative to support daily operations at our busy Baltimore terminal. You will greet drivers, verify paperwork, enter data, and ensure accurate transactions while maintaining safety and professionalism.

You’ll work closely with terminal staff, dispatchers, and customers to coordinate truck movements, answer questions, and resolve documentation issues.

Qualifications

• High school diploma or GED preferred.
• Previous customer service, administrative, logistics, transportation, trucking, terminal, warehouse, or port experience preferred.
• Strong attention to detail and ability to accurately review documentation.
• Comfortable working with computers and entering information into databases or operating systems.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Strong problem-solving and organizational skills.
• Ability to remain professional and courteous when handling challenging situations.
• Previous experience in a transportation, logistics, or terminal environment is a plus.

Responsibilities

• Greet and check in truck drivers arriving at the terminal in a professional and courteous manner.
• Verify driver information, appointments, shipping documents, bills of lading, and other required paperwork.
• Review documentation for completeness and accuracy and identify missing or incorrect information.
• Enter and update driver, cargo, and transaction information in the appropriate computer systems.
• Issue instructions, tickets, paperwork, or other documentation needed for drivers to proceed through the terminal.
• Communicate with terminal operations, dispatchers, customers, and other internal departments to coordinate truck movements and cargo activity.
• Answer driver and customer questions and provide timely assistance regarding terminal procedures, cargo, appointments, and documentation.
• Maintain accurate records of truck arrivals, departures, loads, and other terminal activities.
• Monitor and manage paperwork associated with inbound and outbound cargo.
• Assist with resolving documentation or check-in issues and elevate problems when necessary.
• Ensure all transactions and documentation follow company procedures and applicable safety and security requirements.
• Maintain a clean, organized, and professional customer service area.
• Perform other duties and responsibilities as assigned.

Skills

Attention to detail

Computer literacy

Communication skills

Multitasking

Customer service

Education

High school diploma or GED

Tools

Databases/operating systems

Job description

LOGISTEC is seeking a dependable Terminal Customer Service Representative to support daily operations at our busy Baltimore terminal. You will greet drivers, verify paperwork, enter data, and ensure accurate transactions while maintaining safety and professionalism.

You’ll work closely with terminal staff, dispatchers, and customers to coordinate truck movements, answer questions, and resolve documentation issues.