Tenant Services & Property Operations Coordinator

Cushman & Wakefield; West Falls Church (VA); On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

HSA/FSA

Retirement plan

Life & disability insurance

Paid time off

Job summary

Cushman & Wakefield in West Falls Church, VA is seeking a Property Administrator (CRE) to coordinate tenant requests, maintenance, lease administration, and move-in/out processes with internal teams. The role requires 0-2 years in customer service or property management, knowledge of leases, and basic building systems.

Proficiency with Yardi and strong communication are essential. You will support inspections, records, reports, and ensure compliance with laws and company policies, contributing

Qualifications

• 0-2 years of experience in customer service, tenant relations, property management, or a related field.
• Working knowledge of lease agreements and landlord-tenant regulations.
• Basic understanding of building systems and maintenance operations.

Responsibilities

• Serve as the primary point of contact for tenant inquiries and service requests.
• Resolve tenant complaints and address service issues promptly and professionally.
• Coordinate with maintenance staff to schedule repairs and conduct regular property inspections.
• Assist with lease administration, including renewals, amendments, and terminations.
• Support move-in and move-out processes, including property inspections and security deposit assessments.
• Maintain accurate records of tenant interactions, service requests, repairs, and maintenance activities.
• Ensure all tenant interactions and property management activities comply with applicable laws, regulations, and company policies.
• Collaborate with cross-functional teams, including accounting, legal, and maintenance, to provide seamless tenant services.
• Assist in the preparation of monthly tenant service and operational reports.
• Support the property management team in enhancing tenant satisfaction, retention, and overall tenant experience.

Skills

Communication

Organization

Customer service

Problem solving

Multitasking

Adaptability

Tools

Yardi

Job description

Cushman & Wakefield in West Falls Church, VA is seeking a Property Administrator (CRE) to coordinate tenant requests, maintenance, lease administration, and move-in/out processes with internal teams. The role requires 0-2 years in customer service or property management, knowledge of leases, and basic building systems.

Proficiency with Yardi and strong communication are essential. You will support inspections, records, reports, and ensure compliance with laws and company policies, contributing