Tenant Services and Operations

ProPivotal; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

401k

Unlimited PTO

Insurance contribution

Job summary

ProPivotal in the Greater Boston area is seeking an entry-level property management support role to help run a multi-property portfolio and gain hands-on experience with tenants, vendors, building operations, and day-to-day coordination.

You will be the front line for tenant questions, track work orders, assist with move-ins and move-outs, coordinate access, support budgeting and invoices, and help prepare meetings and property records across properties.

Qualifications

• Some real estate experience, including internships.
• Strong communication and customer service skills.
• Strong organization, follow through, and comfort managing multiple priorities.
• Proficiency with Microsoft Office.
• Reliable transportation and willingness to travel locally between properties.

Responsibilities

• Be a front line contact for tenants, handling questions, service requests, updates, and general support
• Track and coordinate work orders, vendor dispatch, follow up, and communication through completion
• Support tenant move-ins and move-outs, building access coordination, welcome materials, and tenant information updates
• Help plan tenant experience initiatives and events, including communications and vendor coordination
• Support recurring property meetings, take notes, track action items, and keep projects moving
• Maintain accurate property records, contact lists, manuals, procedures, and communication templates
• Assist with vendor documentation, certificates of insurance tracking, and basic contract file management
• Support budgeting and monthly administrative tasks such as invoice processing and tenant billing support
• Conduct property walk throughs as needed and escalated issues to the right stakeholders

Skills

Communication skills

Customer service

Organization

Time management

MS Office

Tools

Microsoft Office

Job description

If you want a career in commercial real estate and you have even a little real estate exposure, this is a strong place to start. This in office role supports a multi property portfolio and gives you hands on experience with tenants, vendors, building operations, and day to day coordination.

Key Details

• Location: Greater Boston area, typically Cambridge with regular travel to nearby properties
• Compensation: $60k - $80k based on experience. Plus 10% - 20% bonus
• Benefits: healthcare, dental, vision, 401k, unlimited time off, and strong employer contribution toward insurance

What You Will Do

• Be a front line contact for tenants, handling questions, service requests, updates, and general support
• Track and coordinate work orders, vendor dispatch, follow up, and communication through completion
• Support tenant move ins and move outs, building access coordination, welcome materials, and tenant information updates
• Help plan tenant experience initiatives and events, including communications and vendor coordination
• Support recurring property meetings, take notes, track action items, and keep projects moving
• Maintain accurate property records, contact lists, manuals, procedures, and communication templates
• Assist with vendor documentation, certificates of insurance tracking, and basic contract file management
• Support budgeting and monthly administrative tasks such as invoice processing and tenant billing support
• Conduct property walk throughs as needed and escalated issues to the right stakeholders

Who This Is For

• Early career candidates who want to build a future in property management and commercial real estate
• Candidates with some real estate exposure, including an internship
• People who are service oriented, organized, and willing to jump in wherever needed

Requirements

• Some experience in real estate, including internships
• Strong communication and customer service skills
• Strong organization, follow through, and comfort managing multiple priorities
• Proficiency with Microsoft Office
• Reliable transportation and willingness to travel locally between properties

Nice To Have

• Experience in property management, tenant services, facilities, office coordination, or operations
• Interest in sustainability initiatives or operational tracking