Tenant Coordinator

Farley-White-Management-Company; Lowell (MA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Profit sharing

Performance-based bonus

Retirement plan with company match

Disability & life insurance

Paid time off & holidays

Job summary

Farley White Management is seeking a Tenant Coordinator in Lowell, MA to support daily operations of a Class A commercial office portfolio. You will be the primary contact for tenants, coordinate work orders, and assist with financial, administrative, and operational tasks.

This role emphasizes vendor coordination, lease administration, budget support, and timely communication. A minimum of 3 years in commercial real estate and strong customer service skills are required; in-person schedule

Qualifications

• Associate or bachelor’s degree preferred.
• Min 3 years’ experience in commercial real estate management.
• Familiarity with building systems (HVAC, electrical, life safety) preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as a primary point of contact for tenant requests and inquiries.
• Monitor and coordinate work orders, ensuring timely resolution and tenant satisfaction.
• Assist with tenant move-ins, move-outs, and onboarding activities.
• Process and track accounts payable invoices; support accounts receivable functions.
• Coordinate lease administration activities, including amendments, billing changes, and security deposit tracking.
• Prepare tenant and building communications, including operational notices.

Skills

Customer service

Problem-solving

Written communication

Verbal communication

Organizational skills

Time management

Teamwork

Independent work

Education

Associate or Bachelor’s degree preferred

Tools

MRI

Building Engines

Yardi

Job description

LOCATION:

Lowell MA - IN-PERSON /NO HYBRID OPTION

SCHEDULE

Monday - Friday 8:30am - 5:30pm

JOB SUMMARY

The Tenant Coordinator supports the daily operations of a Class A commercial office portfolio by serving as a primary point of contact for tenants, coordinating property management activities, and assisting with financial, administrative, and operational functions.

Essential Functions & Responsibilities

• Serve as a primary point of contact for tenant requests and inquiries.
• Monitor and coordinate work orders, ensuring timely resolution and tenant satisfaction.
• Assist with tenant move-ins, move-outs, and onboarding activities.
• Escalate tenant concerns to management as needed.
• Process and track accounts payable invoices.
• Support accounts receivable functions, including collections, tenant communication, and reporting.
• Coordinate tenant bill-backs, utility charges, and other recoverable expenses.
• Assist with budget preparation and financial reporting.

Property Operations

• Coordinate vendor access, scheduling, and contract compliance.
• Verify and maintain certificates of insurance and related documentation.
• Conduct regular property inspections to ensure a high standard of maintenance.
• Prepare tenant and building communications, including operational notices.

Lease & Tenant Administration

• Maintain tenant records, lease-related documentation, occupancy reports, and rent rolls.
• Coordinate lease administration activities, including amendments, billing changes, and security deposit tracking.
• Support property management systems and databases.

Office Administration

• Answer and direct incoming phone calls and visitors.
• Maintain office supplies, equipment, and general office organization.
• Support tenant events and administrative projects as assigned.

QUALIFICATIONS:

• Associate or bachelor’s degree preferred
• Min 3 years’ experience in commercial real estate management required.
• Prior experience with industrial, manufacturing, or laboratory properties preferred.
• Familiarity with building systems (HVAC, electrical, life safety, building management systems) preferred.
• Familiarity with budget management and monthly financial reconciliation reports.
• Proven customer service and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated ability to determine needs and achieve results without close supervision.
• Demonstrated proficiency with computer programs to include Microsoft Office Suite and other property management software such as MRI, Building Engines, Yardi.
• Ability to organize and coordinate work efficiently and set priorities.
• Ability to work independently and as part of a team.
• Consistently projects professionalism.
• Ability to work under pressure and effectively meet deadlines.
• Ability to communicate effectively and courteously in challenging situations

COMPENSATION

Salary commensurate with experience and includes a company profit sharing program and performance-based bonus.

BENEFITS

• Farley White offers an attractive benefits package available immediately upon hire.
• Retirement savings program with company match.
• Company paid short & long-term disability, life insurance plan.
• Generous paid time off plan and company holidays.

ABOUT US:

Farley White Interests is a Boston based owner/developer of first class commercial real estate operating in Massachusetts, New Hampshire, and Florida. The success and growth of the company is reliant upon the talented team of individuals who support and trust in our passion for real estate. Our mission is to provide extraordinary value for our customers, generate responsible financial returns on our invested capital, and create lasting and beneficial relationships for our employees and the communities where we operate.

Acceptance of employment offer will be contingent upon successful completion of a lawful background check and/or drug test, and applicants will be provided with the required notices and asked for written authorization before any such check or test is conducted.

Farley White Management is an equal employment opportunity employer