Tenant Relocation & Services Coordinator (Part-Time)

Acacia Network; New York (NY); On-site; USD 42,000 - 58,000; Part time

Job summary

Acacia Network in Bronx, NY is seeking a Tenant Services Liaison to support residents affected by the Urban Renaissance Collaborative Year 15 redevelopment project. The role involves coordinating relocations and serving as the main tenant contact for renovation-related questions.

Under supervision, you will create work orders, track requests, assist with renewals, and participate in collaborative meetings to ensure timely, quality service to tenants.

Qualifications

• Must have at least 1+ years experience in housing property management.
• Excellent interpersonal and written communication skills.
• Ability to multitask with strong organizational skills.
• Discretion and diplomacy when handling sensitive tenant issues.

Responsibilities

• Connect with tenants to inform about upcoming renovation work.
• Coordinate relocation of tenants for temporary or day-to-day needs.
• Serve as tenant contact for questions and concerns; relay to Property Manager.
• Create and process work orders; coordinate property/unit access.
• Respond promptly to tenant requests to determine urgency.
• Track service calls from entry to close using work order software.
• Assist with tenant renewals, leasing and recertification documentation.
• Schedule support for relocation during renovations.
• Ensure all maintenance requests are addressed timely.
• Organize and lead tenant meetings.
• Attend collaborative administrative and construction meetings.
• Perform other related duties as assigned.

Education

Associate's degree or equivalent

Job description

Acacia Network in Bronx, NY is seeking a Tenant Services Liaison to support residents affected by the Urban Renaissance Collaborative Year 15 redevelopment project. The role involves coordinating relocations and serving as the main tenant contact for renovation-related questions.

Under supervision, you will create work orders, track requests, assist with renewals, and participate in collaborative meetings to ensure timely, quality service to tenants.