Tenant Coordinator

HANAC; New York (NY); On-site; USD 58,032 - 87,048; Part time

Job summary

HANAC is seeking a part-time Tenant Coordinator in New York City to provide essential social services for older adults living in the Senior Affordable Rental Apartment. This role involves assessing needs, coordinating care, and fostering community engagement among residents. The ideal candidate will possess a Bachelor’s Degree in Social Work or equivalent experience, and be knowledgeable about benefits for low-income seniors.

This position operates Tuesday to Friday, with a pay rate of $26.52 per hour and a collaborative work environment focused on enhancing residents' lives.

Qualifications

• Experience working with aging populations.
• Understanding of public benefits for low-income seniors.
• Ability to maintain accurate case records and report writing skills.

Responsibilities

• Assess and develop individual care plans for seniors.
• Coordinate with service providers and maintain regular client contact.
• Create and facilitate community activities for the residents.

Skills

Knowledgeable in public benefits and entitlements for low‑income seniors

Strong interpersonal, organizational, and problem‑solving skills

Proficient in Microsoft Office

Detail‑oriented

Bilingual (Spanish, Chinese, or Korean)

Education

Bachelor’s Degree in Social Work or a related field

At least two years of college with demonstrated experience working with aging populations

Job description

Tenant Coordinator – Part‑Time

Location: 1323 Boston Road, Bronx, NY
Hourly Rate: $26.52 per hour
Schedule: Tuesday – Friday, 9:30 am – 5:00 pm
Status: Non‑Exempt

About HANAC

HANAC, Inc. (Hellenic American Neighborhood Action Committee) is a multi‑faceted nonprofit organization founded in 1972 to serve vulnerable populations throughout New York City. We are committed to providing high‑quality social services to improve the lives of those in need.

Position Summary

The Tenant Coordinator will provide comprehensive social services to residents in a newly constructed Senior Affordable Rental Apartment (SARA) development. This includes older adults aged 60+, some of whom were previously homeless. The Coordinator will work collaboratively with the Program Director and Social Work Supervisor to promote housing stability, facilitate aging in place, and build a positive, inclusive community culture through programming and support.

Key Responsibilities

• Assess and develop individual care plans, coordinate case management needs, work with collateral providers and natural supports to build networks of supports, and coordinate care‑plan meetings as necessary
• Regular contact with clients and ongoing coordination with all referred service providers
• Develop and facilitate counseling sessions with clients as needed
• Provide advocacy and resource linkages as required
• Create curriculum and training to educate building staff on the unique needs of the target population
• Promote program‑wide community and culture‑building activities including planning events, celebrations, and activities to contribute to an inclusive living environment (presentations/update on Medicaid, Medicare, and other insurances, home care, training exercises, shopping trips, art and crafts, tenant appreciation day, holiday parties/lunches, fire drills if applicable, etc.)
• Write reports as required by program standards as well as timely, accurate record keeping and data collection
• Provide customer service for tenants, including applying for benefits and entitlements, healthcare coordination, assisting in the completion of rental money orders/checks, ensuring tenant problems and members of the team have addressed concerns in a timely manner
• Complete initial intake, assessment, and file consent form in a timely manner
• Complete updated assessments when any medical or social changes take place
• Conduct periodic home visits/wellness checks for tenants with special needs or circumstances
• Maintain daily case assistance log
• Complete detailed progress notes in a timely manner
• Complete detailed monthly reports for HPD in a timely manner
• Assist Supervisor and/or Program Director as needed

Qualifications

• Bachelor’s Degree in Social Work or a related field, OR at least two years of college with demonstrated experience working with aging populations
• Knowledgeable in public benefits and entitlements for low‑income seniors
• Proficient in Microsoft Office
• Strong interpersonal, organizational, and problem‑solving skills
• Detail‑oriented, dependable, and capable of working both independently and collaboratively
• Bilingual preferred (Spanish, Chinese, or Korean)

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