Resident Services Coordinator: Renewals & Move-In Support

Twin Pines; New York (NY); On-site; USD 41,000 - 45,000; Full time

Job summary

Asset Living in New York, NY seeks a Resident Services Coordinator — Customer Service to support lease renewals, move-ins, and resident inquiries across multiple properties in the tri-state area. The role emphasizes rent-stabilized renewals, Good Cause eviction awareness, and clear, timely communications under the Resident Services Manager.

You will manage renewal timelines, send renewal offers, gather COIs, coordinate payments, and handle phone and email coverage.

Qualifications

• Strong customer service and communication skills.
• High attention to detail and data accuracy in renewal trackers.
• Ability to multitask across multiple properties in the tri-state area.
• Collaborative, team-oriented mindset with professional discretion.

Responsibilities

• Send renewal offers on schedule and draft rent-stabilized or market-rate leases.
• Follow up with residents to secure timely signatures.
• Maintain renewal tracker across all properties.
• Assist residents with inquiries and coordinate move-ins.
• Coordinate key hand-off and send building notifications.
• Update weekly leasing reports and coordinate analytics reporting.
• Handle phone and email coverage for multiple properties.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Tools

Onsite

Yardi

Excel

Job description

Asset Living in New York, NY seeks a Resident Services Coordinator — Customer Service to support lease renewals, move-ins, and resident inquiries across multiple properties in the tri-state area. The role emphasizes rent-stabilized renewals, Good Cause eviction awareness, and clear, timely communications under the Resident Services Manager.

You will manage renewal timelines, send renewal offers, gather COIs, coordinate payments, and handle phone and email coverage.