Part-Time Tenant Relations & Relocation Coordinator

PROMESA R.H.C.F.; New York (NY); On-site; USD 28,000 - 41,000; Part time

Job summary

Acacia Network is seeking a Tenant Services Liaison to support residents affected by the Urban Renaissance Collaborative Year 15 redevelopment. The role involves coordinating renovations, relocations, and tenant communications while working under the Senior Property Manager across Regions 4–6.

The position requires an associate degree or equivalent, 1+ year in housing property management, and strong organizational and interpersonal skills.

Qualifications

• Associate’s degree or an equivalent related field is required.
• 1+ years of experience in a housing property management environment.
• Ability to use business acumen to exercise good judgment and decision-making.
• Ability to deal with sensitive issues with diplomacy and discretion.
• Must be able to multitask with strong organizational skills.
• Excellent interpersonal and written communication skills.
• Commitment to cultural diversity and sensitivity.
• Ability to maintain professionalism under pressure and act with urgency and quality.

Responsibilities

• Connect with tenants to provide information about upcoming renovation work.
• Assist in coordinating relocation of tenants for day-to-day or temporary relocation.
• Serve as tenant contact for questions and concerns; inform the Property Manager of tenant needs.
• Create and process work orders; coordinate property/unit access.
• Respond to tenant requests and determine urgency.
• Track service calls from entry to close via work order system.
• Assist with tenant renewals, leasing and recertification documentation.
• Schedule and coordinate relocation support during renovation work.
• Ensure all service and maintenance requests are addressed promptly.
• Organize and lead tenants’ meetings and join admin/construction meetings.

Skills

Interpersonal skills

Multitasking

Business acumen

Diplomacy

Communication

Education

Associate’s degree or equivalent

Job description

Acacia Network is seeking a Tenant Services Liaison to support residents affected by the Urban Renaissance Collaborative Year 15 redevelopment. The role involves coordinating renovations, relocations, and tenant communications while working under the Senior Property Manager across Regions 4–6.

The position requires an associate degree or equivalent, 1+ year in housing property management, and strong organizational and interpersonal skills.