Tenant-Focused Property Manager

Nelson Connects; San Rafael (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Nelson Connects in San Rafael, CA is seeking an experienced Property Manager to oversee a diverse residential portfolio. This front-line role handles tenant relations, lease interpretation, and day-to-day property operations to keep properties performing smoothly.

You will serve as the primary tenant contact, manage onboarding and offboarding, coordinate leasing activities, and work with vendors and internal teams to resolve issues while protecting the owner's interests.

Qualifications

• Strong residential property management experience.
• Experience handling a high volume of tenant relations and property issues.
• Ability to read, interpret, and apply lease provisions.
• Thorough understanding of tenant, owner, and property management responsibilities.
• Confidence resolving difficult or sensitive tenant situations.
• Excellent written and verbal communication skills.
• Strong judgment, organization, problem-solving, and follow-through.
• Ability to manage multiple priorities and issues simultaneously.
• CCRM certification preferred.

Responsibilities

• Serve as a primary point of contact for tenant issues
• Review and interpret leases, including responsibilities, restrictions, and obligations
• Evaluate tenant requests and property-related concerns and determine appropriate next steps
• Communicate lease requirements, policies, compliance matters, and resolutions clearly and professionally
• Coordinate residential and commercial leasing activities
• Manage tenant onboarding and offboarding
• Prepare tenant correspondence and documentation
• Track property and tenant matters through resolution
• Coordinate with internal teams, vendors, and management
• Help ensure a responsive, professional experience for tenants while protecting the interests of the property owner

Skills

Residential property management

Tenant relations

Lease interpretation

Communication skills

Organization

CCRM certification

Job description

Nelson Connects in San Rafael, CA is seeking an experienced Property Manager to oversee a diverse residential portfolio. This front-line role handles tenant relations, lease interpretation, and day-to-day property operations to keep properties performing smoothly.

You will serve as the primary tenant contact, manage onboarding and offboarding, coordinate leasing activities, and work with vendors and internal teams to resolve issues while protecting the owner's interests.