Tenant Experience Specialist

Cressy Management; Indianapolis (IN); On-site; USD 25,000 - 34,000; Full time

Job summary

Cressy Commercial Real Estate is seeking a Tenant Services Coordinator to coordinate and deliver high-quality services to tenants within a property portfolio. You will be the main contact, handling inquiries, coordinating move-ins/outs, and ensuring timely maintenance responses.

You will communicate building policies, schedule inspections, and help drive tenant satisfaction through effective vendor coordination and record-keeping.

Qualifications

• 1-3 years commercial real estate experience preferred.
• High School Diploma or GED required.
• Bachelor’s Degree and/or relevant experience preferred.
• Familiar with contract and leasing agreements preferred.

Responsibilities

• Serve as the main point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
• Communicate important information such as building policies, maintenance schedules, and other relevant updates.
• Assist in the move-in / move-out process for new or existing tenants by obtaining contact information, completing department checklists and routing to appropriate parties.
• Coordinate maintenance and repair requests, ensuring timely resolution of issues.
• Schedule and oversee regular property inspections to identify and address maintenance needs.
• Plan and organize tenant events and programs to enhance community engagement and foster a positive working environment.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School Diploma or GED

Bachelor’s Degree or relevant experience

Tools

AppFolio

Microsoft Office Suite

Job description

Cressy Commercial Real Estate is seeking a Tenant Services Coordinator to coordinate and deliver high-quality services to tenants within a property portfolio. You will be the main contact, handling inquiries, coordinating move-ins/outs, and ensuring timely maintenance responses.

You will communicate building policies, schedule inspections, and help drive tenant satisfaction through effective vendor coordination and record-keeping.