Tenant Experience & Operations Coordinator

Laplace Plumbing; Indianapolis (IN); On-site; USD 25,000 - 34,000; Full time

Job summary

Cressy Commercial Real Estate is seeking a Tenant Services Coordinator to serve as the primary contact for tenants, manage inquiries, and ensure timely responses across the property portfolio. This role involves coordinating maintenance requests, inspections, and communications to support a high level of tenant satisfaction.

You will collaborate with vendors, assist with move-in/move-out processes, and help implement initiatives that improve the tenant experience.

Qualifications

• 1-3 years commercial real estate experience preferred.
• High School Diploma or GED is required.
• Bachelor’s Degree and/or relevant experience preferred.

Responsibilities

• Serve as the main point of contact for tenants, addressing inquiries, concerns, and requests promptly and professionally.
• Communicate important information such as building policies, maintenance schedules, and other updates.
• Assist in the move-in/move-out process for tenants by obtaining contact information and routing to appropriate parties.
• Coordinate maintenance and repair requests, ensuring timely resolution of issues.
• Schedule and oversee regular property inspections to identify and address maintenance needs.
• Plan tenant events and programs to enhance community engagement and foster a positive working environment.
• Monitor tenant satisfaction and gather feedback to identify areas for improvement.
• Maintain records of tenant communications, lease agreements, and maintenance activities.
• Prepare regular reports for management on tenant-related matters.

Skills

Customer service

Communication

Organization

Education

High School Diploma or GED

Bachelor’s Degree or relevant experience preferred

Tools

AppFolio

Job description

Cressy Commercial Real Estate is seeking a Tenant Services Coordinator to serve as the primary contact for tenants, manage inquiries, and ensure timely responses across the property portfolio. This role involves coordinating maintenance requests, inspections, and communications to support a high level of tenant satisfaction.

You will collaborate with vendors, assist with move-in/move-out processes, and help implement initiatives that improve the tenant experience.