Tenant Experience Coordinator

Cressy Commercial Real Estate; Indianapolis (IN); On-site; USD 36,000 - 54,000; Full time

Job summary

Cressy Commercial Real Estate in Indianapolis is seeking a Tenant Services Coordinator to coordinate high‑quality services for tenants across a property portfolio. This role emphasizes effective communication, problem‑solving, and ensuring tenant satisfaction.

You will be the main point of contact for tenants, handle inquiries, communicate policies, assist with move‑ins/outs, coordinate repairs, and support events that enhance the tenant experience.

Qualifications

• 1–3 years commercial real estate experience preferred.
• High School Diploma or GED required; Bachelor’s degree preferred.

Responsibilities

• Serve as main point of contact for tenants and address inquiries promptly.
• Communicate building policies, schedules, and updates to tenants.
• Assist in the move‑in/move‑out process by collecting contact information and routing to appropriate parties.
• Coordinate maintenance and repair requests and oversee timely resolutions.
• Schedule and oversee regular property inspections to address maintenance needs.
• Plan tenant events to enhance community engagement and foster a positive working environment.

Skills

Tenant relations

Customer service

Organizational skills

Documentation

Education

High School Diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Office Suite

AppFolio (real estate software)

Job description

Cressy Commercial Real Estate in Indianapolis is seeking a Tenant Services Coordinator to coordinate high‑quality services for tenants across a property portfolio. This role emphasizes effective communication, problem‑solving, and ensuring tenant satisfaction.

You will be the main point of contact for tenants, handle inquiries, communicate policies, assist with move‑ins/outs, coordinate repairs, and support events that enhance the tenant experience.