Tenant Services Coordinator

BG Staffing; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

BG Staffing, Inc. is seeking a detail-oriented Tenant Services Coordinator to support daily operations of a commercial office property. You will be the primary contact for tenants, coordinate service requests, and assist with move-ins/move-outs while providing admin and accounting support to the property management team.

The ideal candidate has strong communication and organizational skills, a customer-service mindset, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• 1–2 years of related administrative, customer service, or property management experience.
• Commercial real estate or property management experience is preferred.
• Proficiency in Word and Excel and general computer applications.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and maintain accurate records.

Responsibilities

• Serve as the primary contact for building tenants and coordinate daily communications.
• Monitor, track, and follow up on tenant service requests for timely resolution.
• Coordinate move-in and move-out activities, including documentation.
• Maintain tenant files, occupancy records, and move-in/out documentation.
• Communicate building updates to tenants via email, phone, and in-person.
• Coordinate reservations and usage of conference rooms and building amenities.
• Maintain Certificates of Insurance for tenants and vendors.
• Manage building access cards and security access records.
• Coordinate signage requests and update tenant directories and emergency contacts.

Skills

Administrative experience

Customer service

Property management

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

We are seeking a detail-oriented and customer-focused Tenant Services Coordinator to support the daily operations of a commercial office property. This individual will serve as a primary point of contact for tenants, coordinate service requests, assist with tenant move-ins and move-outs, and provide administrative and accounting support to the property management team.

The ideal candidate will have strong communication and organizational skills, a customer-service mindset, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for building tenants, responding to routine requests and coordinating daily tenant communications.
• Monitor, track, and follow up on tenant service requests to ensure timely resolution.
• Coordinate tenant move-in and move-out activities, including preparing welcome packages and related documentation.
• Maintain tenant files, occupancy records, and move-in/move-out documentation.
• Communicate building updates and important information to tenants through email, phone, and in-person interactions.
• Coordinate reservations and usage of conference rooms, auditoriums, and other building amenities.
• Maintain tenant and vendor Certificates of Insurance.
• Manage building access cards and security access records, as applicable.
• Coordinate building signage requests and maintain updated tenant directories and emergency contact listings.

Administrative & Property Management Support

• Provide administrative support to the Property Manager and property management team.
• Assist with monthly operating reports and research variances within cash flow statements.
• Support the preparation and distribution of monthly construction draw funding documentation.
• Maintain accurate property records, files, and reports.
• Track invoices, payroll records, purchase orders, coding and approval processes, office supplies, and related administrative documentation.

Qualifications

• 1–2 years of related administrative, customer service, or property management experience, or an equivalent combination of education and experience.
• Commercial real estate or property management experience is preferred.
• Proficiency in Microsoft Office, particularly Word and Excel, and general computer applications.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and maintain accurate records.
• Basic financial aptitude and comfort reviewing financial documentation.
• Ability to learn property management software and other systems as needed.

Ideal Candidate

• Professional and customer-service oriented.
• Responsive and proactive when addressing tenant needs.
• Organized, dependable, and detail-oriented.
• Comfortable communicating with tenants, vendors, and property management staff.
• Able to work independently while supporting a collaborative team environment.