Tenant Experience & Office Operations Lead

Hudson Pacific Properties; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

Hudson Pacific Properties in Seattle is seeking a Tenant Coordinator to act as the primary contact for tenants, vendors, and visitors, managing day-to-day office operations in a fast-paced environment.

You will respond to tenant requests, manage the work order system, assist with budgets, invoices, access control, and lease/file maintenance while maintaining high service levels and strong organizational skills.

Qualifications

• Experience in residential or commercial real estate preferred.
• 2+ years of administrative experience in a corporate environment.
• Bachelor's Degree preferred.
• Strong proficiency in Microsoft Excel, Word, and PowerPoint.
• Excellent communication and interpersonal skills.

Responsibilities

• Act as the first point of contact with tenants for communications from the Property Management team including tenant memos, emergency communications, rent statements, newsletters and invitations to events.
• Oversee the tenant work order system collab orating with team members to ensure customer service goals are achieved.
• Participate in customer service initiatives such as First Hour Focus.
• Act as the liaison with vendors as designated by supervisor including janitorial request logs, vacancy reports and security shift briefings.
• Support the property team in key operational processes such as the annual budget, quarterly reports, access card management, tenant surveys, and the Operational Audit.
• Maintain lease and building files, property contact lists, emergency contact information, building permits, purchase order log and Certificates of Insurance for tenants and vendors.
• Prepare accounts payable invoices for approval and process all aspects of tenant billings. Manage AP inquiries and past due issues from vendors.
• Assist the Property Management team with the tenant move-in/move-out process including signage, vendor and/or tenant access, and tenant welcome packages.
• Support the Property and Engineering teams by drafting contracts and purchase orders for capital and routine maintenance projects.
• Sort and distribute mail, oversee office appearance, order and maintain office supply inventory.
• Miscellaneous duties as assigned.

Skills

MS Office proficiency

Excellent communication

Interpersonal skills

Multitasking

Detail-oriented

Independent working

Education

Bachelor's degree preferred

Tools

Microsoft Excel

Word

PowerPoint

Job description

Hudson Pacific Properties in Seattle is seeking a Tenant Coordinator to act as the primary contact for tenants, vendors, and visitors, managing day-to-day office operations in a fast-paced environment.

You will respond to tenant requests, manage the work order system, assist with budgets, invoices, access control, and lease/file maintenance while maintaining high service levels and strong organizational skills.