Tenant Experience Coordinator – Medical Office Buildings

Houston Methodist; Houston (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Houston Methodist is seeking a Tenant Services Representative to support day-to-day leasing and building operations for multiple medical office buildings and affiliated clinics.

You will operate the telephone console, coordinate tenant services, track work orders, and liaise with contractors and internal stakeholders to ensure smooth operations.

The position requires a High School diploma, three years in commercial property management, strong English communication, and excellent organization.

Qualifications

• High school diploma or equivalent required.
• Three years experience in commercial property management.

Responsibilities

• Operate telephone console to receive and route calls.
• Tenant liaison for complaints, housekeeping, security, and building issues.
• Maintain constant communication with tenants regarding updates.
• Develop ongoing relationships with internal stakeholders and tenants.
• Process and track MOB online work orders; coordinate contractor bids.
• Schedule moves and ensure insurance certificates when needed.

Skills

English proficiency

Customer-service oriented

Interpersonal relationships

Teamwork

Organization skills

Confidential information handling

Documentation in computer systems

Education

High School diploma or equivalent

Job description

Houston Methodist is seeking a Tenant Services Representative to support day-to-day leasing and building operations for multiple medical office buildings and affiliated clinics.

You will operate the telephone console, coordinate tenant services, track work orders, and liaise with contractors and internal stakeholders to ensure smooth operations.

The position requires a High School diploma, three years in commercial property management, strong English communication, and excellent organization.