Tenant Experience Coordinator - Front Desk

Cameron Street; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Cameron Street in Alexandria, VA seeks a friendly Building Coordinator to greet tenants and visitors, conduct tours, and provide reliable front desk coverage. This role supports day-to-day administrative tasks in a professional, multi-tenant office environment.

The ideal candidate is detail-oriented, resourceful, and able to manage multiple requests with discretion, maintaining a calm, on-site presence during normal business hours.

Qualifications

• High school diploma or equivalent.
• At least 2 years of experience in an office, administrative, receptionist, coordinator, or similar tenant-facing role.
• Professional, welcoming interpersonal skills with strong written and verbal communication.
• Proficiency with Microsoft Outlook, Word, and basic Excel, along with printers, copiers, and everyday office technology.
• Ability to manage multiple requests, maintain organized records, use discretion with confidential information, and follow through independently.
• Dependable attendance and the ability to work the established on-site schedule.

Responsibilities

• Serve as the primary front desk contact, warmly greeting tenants, visitors, guests, and vendors and directing them to the appropriate office or contact.
• Assist with visitor check-in and building entry procedures, in accordance with established access and security guidelines.
• Answer and route telephone calls, emails, and general building inquiries promptly and professionally.
• Develop positive working relationships with tenants and help with routine administrative needs, such as printing, copying, scanning, and sharing general building information.
• Conduct welcoming, informative tours of available office spaces for prospective tenants, highlighting space features and building amenities; direct questions about pricing, lease terms, and availability decisions to the designated leasing contact.
• Receive, log, sort, and coordinate the distribution of incoming mail, packages, and deliveries; assist with outgoing mail when needed.
• Maintain organized, accurate nonfinancial front-desk records, contact lists, visitor information, and routine communications.
• Coordinate reservations and basic setup for shared meeting or conference spaces, as applicable.
• Maintain a clean, presentable reception area and help keep shared office and common areas orderly and stocked with routine supplies.
• Monitor supplies and basic shared office equipment (such as printers and copiers), restock materials, and report equipment issues to the appropriate service contact.
• Receive tenant reports of building issues, document the concern, and promptly relay requests to designated maintenance or building contacts; follow up on status when appropriate.
• Coordinate visitor or service provider arrival information and access in accordance with established procedures, without supervising contractors or directing repair work.
• Notice and report common-area concerns, including cleanliness, safety hazards, or maintenance needs, rather than performing technical repairs.
• Support tenant communications, general notices, and occasional building activities or administrative projects that enhance the tenant’s experience.

Skills

Customer service

Communication

Administrative support

Multi-tasking

Attention to detail

Confidentiality

On-site schedule reliability

Education

High school diploma

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Cameron Street in Alexandria, VA seeks a friendly Building Coordinator to greet tenants and visitors, conduct tours, and provide reliable front desk coverage. This role supports day-to-day administrative tasks in a professional, multi-tenant office environment.

The ideal candidate is detail-oriented, resourceful, and able to manage multiple requests with discretion, maintaining a calm, on-site presence during normal business hours.