Tenant Experience & Operations Coordinator

TAD PGS, Inc.; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Job summary

TAD PGS, Inc. in Washington, DC is seeking a Tenant Coordinator to support day-to-day operations of a commercial office property.

You will be the primary contact for tenant requests, coordinate building services, and help ensure high tenant satisfaction while collaborating with property management, engineering, vendors, and ownership. The role requires highly organized, service-oriented candidates with strong communication skills and the ability to manage multiple priorities in a fast-paced

Qualifications

• 2+ years of experience in commercial real estate, property management, tenant services, facilities coordination, or related customer service.
• Experience in a commercial office building or Class A property is a plus.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office and basic property management systems.
• Professional demeanor and customer-focused approach when interacting with tenants and teams.

Responsibilities

• Tenant Relations: Serve as a primary contact for tenant inquiries, service requests, complaints, and questions.
• Service Request Management: Receive, document, track, and follow up on requests to ensure timely resolution.
• Building Operations: Coordinate with engineering, janitorial, security, and maintenance to address needs.
• Tenant Communications: Prepare and distribute notices, announcements, and updates.
• Move Coordination: Assist with tenant move-ins/outs, suite access, and elevator scheduling.
• Lease Administration Support: Maintain tenant lists, occupancy records, and key/access records.
• Vendor Coordination: Schedule services, coordinate access, and track vendor activity.
• Tenant Events: Assist with planning tenant appreciation events and building activities.
• Administrative Support: Assist PM team with correspondence, invoicing, and filing.
• Building Standards: Ensure compliance with procedures, safety, and policies.
• Emergency Support: Assist with tenant communications during emergencies.
• Tenant Satisfaction: Identify opportunities to improve tenant experience and retention.

Skills

Strong written & verbal communication

Highly organized

Customer service orientation

Ability to manage multiple priorities

Tools

Microsoft Office Suite

Property management software

Job description

TAD PGS, Inc. in Washington, DC is seeking a Tenant Coordinator to support day-to-day operations of a commercial office property.

You will be the primary contact for tenant requests, coordinate building services, and help ensure high tenant satisfaction while collaborating with property management, engineering, vendors, and ownership. The role requires highly organized, service-oriented candidates with strong communication skills and the ability to manage multiple priorities in a fast-paced