Tenant Associate

Transwestern; Albuquerque (NM); On-site; USD 65,000 - 70,000; Full time

Job summary

Transwestern is seeking a Tenant Associate in Albuquerque, NM. The role involves working directly with Property Managers, handling monthly reports, budgeting, and responding to tenant inquiries. The Tenant Associate will provide full administrative support, track service contracts, and assist with the management of tenant relations.

The ideal candidate should have at least 2 years of property management experience, preferably in commercial settings, and demonstrate strong customer service skills. The position requires strict confidentiality and the ability to manage multiple projects in a fast-paced environment.

Qualifications

• Minimum of 2 years of property management experience, preferably in Class A Office management.
• Ability to keep information strictly confidential.
• Exceptional oral and written communication skills.

Responsibilities

• Provide full administrative support for the property management office.
• Track and file all service and construction contracts.
• Administer vendor and utility supplier account setup.

Skills

MS 365 proficiency

Accounting software proficiency

Customer service orientation

Communication skills

Education

Bachelor's degree

Job description

POSITION SUMMARY

The Tenant Associate is responsible for working directly with the Property Managers to assist with handling monthly reporting, budgeting, responding to tenant inquiries, and drafting tenant notices and correspondence. The Tenant Associate will support the property manager with the preparation of monthly operating reports and client deliverables, tenant billings, collection of rent and processing of property payables. It is the responsibility of the Tenant Associate not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but to focus on productivity and results.

ESSENTIAL JOB FUNCTIONS

• Provide full administrative support for the property management office including phone support, typing, reports, filing and distribution of correspondence and related administrative functions.
• Schedule and coordinate meetings/special events as requested.
• Administer vendor and utility supplier account setup and ongoing maintenance.
• Assist in lease administration activities and maintain lease and property files.
• Track and file all service and construction contracts and insurance certificates.
• Maintain follow‑up system for expiration.
• Promote and foster positive relationships with tenants and owner.
• Assist Property Manager or Assistant Property Manager with initiating late payment calls as required.
• Interface with tenants and vendors in daily operations of the building.
• Provide administrative support for capital and tenant improvement projects including the preparation and coordination of bid proposals, service contract and approve invoices.
• Initiate and execute day‑to‑day operational procedures including interacting with engineers, security, janitors and other building staff.
• Maintain current certificates of insurance for all vendors; ensure coverage complies with requirements.
• Track and maintain Energy Star benchmarking data so information is current and accurate.
• Respond positively and promptly to standard building requests.
• Provide accounts receivable support including posting cash receipts, tenant bill backs, AR status reports, etc.
• Provide accounts payable support which includes coding invoices, composing expense reports, posting AP reports, vendor on‑boarding, etc.
• Review other A/P and A/R applications as required by Property Manager.
• Additional duties or projects as assigned by the Property Manager or Assistant Property Manager.

POSITION REQUIREMENTS

• A bachelor’s degree, preferred.
• A minimum of 2 years of property management experience, preferably in commercial /Class A Office management.
• Must have intermediate to advanced MS 365 Word, Excel and Outlook proficiencies.
• Accounting software such as MRI, Yardi or CTI proficiency preferred.
• Ability to keep information strictly confidential.
• Strong desire to succeed in an entrepreneurial environment.
• Must be able to handle multiple projects, changing priorities and a continually heavy workload.
• Exceptional oral and written communication skills.
• Strong customer service orientation.

PAY RANGE

65,000 - 70,000

WORK SHIFT & LOCATION

This is a dynamic, on‑site role that places you at the heart of the action. As a result, an essential function of this position is working on‑site. Remote or hybrid options are not available.

Location: Encino, CA