Tenant Associate

Transwestern; Houston (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

Transwestern is seeking a Tenant Associate in Houston, Texas, to provide full administrative support for the property management team. This role includes handling tenant inquiries, managing reports, and ensuring effective communication with clients and vendors.

The ideal candidate will have a Bachelor’s degree, at least 2 years of experience in property management, and proficiency in MS 365 and relevant accounting software. This is an on-site position, emphasizing teamwork and strong client relationships.

Qualifications

• A minimum of 2 years of property management experience, preferably in commercial/Class A Office management.
• Must have intermediate to advanced proficiency in MS 365 applications.
• Strong desire to succeed in an entrepreneurial environment.

Responsibilities

• Provide full administrative support for the property management office.
• Schedule and coordinate meetings/special events as requested.
• Promote and foster positive relationships with tenants and owners.

Skills

MS 365 Word

MS 365 Excel

MS 365 Outlook

Communication skills

Customer service orientation

Education

Bachelor's degree, preferred

Tools

Angus

MRI

Yardi

CTI

Job description

POSITION SUMMARY

The Tenant Associate is responsible for working directly with the Property Managers, to assist with handling monthly reporting, budgeting, responding to tenant inquiries, and drafting tenant notices and correspondence. The Tenant Associate will support the property manager with the preparation of monthly operating reports and client deliverables, tenant billings, collection of rent and processing of property payables. It is the responsibility of the Tenant Associate not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but to focus on productivity and results.

ESSENTIAL JOB FUNCTIONS

• Provide full administrative support for the property management office including phone support, typing, reports, filing and distribution of correspondence and related administrative functions.
• Schedule and coordinate meetings/special events as requested.
• Administer vendor and utility supplier account setup and ongoing maintenance.
• Assist in lease administration activities and maintain lease and property files.
• Track and file all service and construction contracts and insurance certificates.
• Maintain follow-up system for expiration.
• Promote and foster positive relationships with tenants and owner.
• Assist Property Manager or Assistant Property Manager with initiating late payment calls as required.
• Interface with tenants and vendors in daily operations of the building.
• Provide administrative support for capital and tenant improvement projects including the preparation and coordination of bid proposals, service contract and approve invoices.
• Initiate and execute day-to-day operational procedures including interacting with engineers, security, janitors and other building staff.
• Maintain current certificates of insurance for all vendors; ensure coverage complies with requirements.
• Track and maintain Energy Star benchmarking data so information is current and accurate.
• Respond positively and promptly to standard building requests.
• Provide accounts receivable support including posting cash receipts, tenant bill backs, AR status reports, etc.
• Provide accounts payable support which includes coding invoices, composing expense reports, posting AP reports, vendor on-boarding, etc.
• Review other A/P and A/R applications as required by Property Manager.
• Additional duties or projects as assigned by the Property Manager or Assistant Property Manager.

POSITION REQUIREMENTS

• A bachelor’s degree, preferred.
• A minimum of 2 years of property management experience, preferably in commercial /Class A Office management.
• Must have intermediate to advanced MS 365 Word, Excel and Outlook proficiencies.
• Angus and accounting software such as MRI, Yardi or CTI proficiency preferred.
• Ability to keep information strictly confidential.
• Strong desire to succeed in an entrepreneurial environment.
• Must be able to handle multiple projects, changing priorities and a continually heavy workload.
• Exceptional oral and written communication skills.
• Strong customer service orientation.

WORK SHIFT / LOCATION

WORK SHIFT: LOCATION: Canonsburg, PA. This is a dynamic, on-site role that places you at the heart of the action. As a result, an essential function of this position is working on-site. Remote or hybrid options are not available. Being on property allows you to build strong relationships with clients and tenants, respond in real time, and make a visible impact every day.