Temporary to Permanent Medical Secretary Coordinator

BIK Orthopedics PC; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

BIK Orthopedics PC in New York seeks a motivated Medical Secretary Coordinator to support a busy sports medicine practice. This temp-to-perm role requires strong organization, patient-first service, and proficient EPIC scheduling. Experience with insurance verification and authorization processes is essential.

You will manage front desk duties, coordinate appointments, verify coverage, obtain referrals, and maintain accurate patient records, contributing to smooth patient flow and care delivery.

Qualifications

• Excellent customer service and patient facing capabilities.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Strong communication and interpersonal skills with a patient-centered approach.
• Knowledge of HIPAA regulations and confidentiality practices.

Responsibilities

• Greet and check in patients with a welcoming, professional front desk experience.
• Schedule, confirm, and manage patient appointments using EPIC EMR.
• Verify insurance and obtain authorizations/referrals as needed.
• Answer phones, take messages, and respond to patient inquiries.
• Maintain accurate patient records and medical documentation in the EHR.
• Assist with billing information collection and collect co-pays at time of service.

Skills

Customer service

Highly organized

Communication skills

HIPAA compliance

Tools

EPIC EMR

Medical scheduling software

Job description

About the Role:

BIK Orthopedics PC a large othopaedic practice in the Financial District in New York is looking for a motivated and detail-oriented Medical Secretary Coordinator to join their team in a temp-to-perm capacity. This is a fantastic opportunity to grow your career in a dynamic orthopedic practice where your organizational skills and patient-first attitude will make a real difference every day for our busy Sports Medicine physician practice.

Responsibilities:

Excellent customer service and patient facing position.

Greet and check in patients, ensuring a welcoming and professional front desk experience.

Schedule, confirm, and manage patient appointments using EPIC medical scheduling EHR system.

Experience with insurance verification and eligibility. Responsible for obtaining authorizations and referrals.

Answer and direct incoming phone calls, take messages, and respond to patient inquiries.

Prepare and maintain accurate patient records, charts, and medical documentation.

Scanning documents into the EPIC EHR system.

Proficient knowledge of insurance pre-certifications.

Experience with Workers Compensation and No-Fault requirements.

Obtaining correct billing information and collect co-pays at time of service.

Minimum of one-year prior medical office experience.

Team support is necessary for patient flow.

Performs other duties as needed.

Requirements:

Punctuality and accountability are essential.

Prior experience as a Medical Secretary Coordinator.

Highly organized, detail-oriented, and able to multitask in a fast-paced environment.

Familiarity with orthopedics or a specialty medical practice is a plus.

Proficiency with EPIC EMR/EHR systems and medical scheduling software.

Knowledge of medical terminology, insurance verification, and referral processes.

Strong communication and interpersonal skills with a patient-centered approach.

Ability to maintain confidentiality and comply with HIPAA regulations.