Patient Care Coordinator - Orthopedic Office FT

Jiffy Lube International, Inc.; Freehold (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Voluntary Dental insurance

Voluntary Vision insurance

401K with company match

Holiday / Overtime pay

Job summary

Advanced Orthopedics and Sports Medicine Institute in Freehold, NJ is seeking a Patient Care Coordinator (medical secretary) to maintain efficient patient flow and provide timely customer service. The role involves triaging calls, scheduling appointments, insurance verification, and supporting physicians and patients throughout the registration process.

The ideal candidate has at least 3 years medical office experience, excellent customer service skills, and proficiency with Microsoft Office.

Qualifications

• Minimum 3 years medical office experience
• Strong customer service skills
• Must be authorized to work in the US without sponsorship
• Computer literate in Microsoft Office applications

Responsibilities

• Triage and manages calls from patients/pharmacies/insurance companies and other facilities
• Schedules patient appointments, including online insurance verification
• Follows up on patients with missed appointments
• Ensures patients have completed prescribed testing and follow-up appointments with physicians
• Ensures all documents are properly completed by physicians
• Manages authorizations for motor vehicle and workers compensation patients

Skills

Customer service

Communication

Scheduling

Phone etiquette

Education

High School Diploma

Tools

Microsoft Office

Job description

Monday Through Friday Freehold location on- site Mon 8:30 - 5:00 Tues 7:00 - 3:30 Wed 9:30 - 6:00 Thurs 8:00-4:30 Fri 8:30 - 5:00

The Patient Care Coordinator ( medical secretary) maintains an efficient patient flow through the registration process and provides timely customer service. Ensures compassionate and professional care, while calmly managing patient communication, for an effective and efficient workflow.

Benefits

• Medical insurance
• Voluntary Dental insurance
• Voluntary Vision insurance
• 401K with company match
• Holiday / Overtime pay

Culture

Advanced Orthopedics and Sports Medicine Institute and HealthPlus Otho Management each have been a leader in providing quality orthopedic and sports medicine care. Together as one, we re even stronger and making a real difference in people s lives.

The combined practice allows us to draw on our complementary strengths to deliver exceptional patient-centered, patient-focused care for a better overall patient experience.

Responsibilities

• Triage and manages calls from patients/pharmacies/insurance companies and other facilities.
• Schedules patient appointments, including online insurance verification.
• Follows up on patients with missed appointments.
• Ensures patients have completed prescribed testing (imaging, labs etc.) and have follow-up appointments scheduled for their physicians.
• Ensures all documents are properly completed by their physicians.
• Prepares forms as requested by patients such as disability, MVA, etc.
• Handles all attorney requests for their legal documents.
• Manages authorizations for motor vehicle and workers compensation patients.
• Monitors webchat via Snap Engage daily and responds to the appropriate people.
• Manages calls from hospitals and physician offices and routes to the appropriate people.
• Handles and coordinates the doctors daily scheduling including their calendars.
• Creates electronic medical notes including general notes and telephone encounters as necessary.
• Informs patients about the practice CDC guidelines and requirements. (E.g., wearing proper mask, social distancing etc.)
• Interacts with other departments within the organization.
• Work as a liaison between the patient and providers (when needed).
• Responsible for timely and accurate completion of timesheets/ time records for hours work and payroll processing. Time records must be completed and approved by employee no later than close of business on last day of each pay period.
• Responsible for timely completion of all new hire training, departmental training and yearly compliance training (Hpro) on an ongoing basis.
• Perform other duties as requested by management as directed for business needs.

Requirements

• Authorized to work in the US without sponsorship
• Minimum of 3 years medical office experience
• Strong customer service skills
• Minimum High School Degree
• Computer literacy in Microsoft office applications

Equal Opportunity Employer

Advanced Orthopedics and Sports Medicine Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.