Ortho Medical Secretary Coordinator: Front Desk & EPIC

BIK Orthopedics PC; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

BIK Orthopedics PC in New York seeks a motivated Medical Secretary Coordinator to support a busy sports medicine practice. This temp-to-perm role requires strong organization, patient-first service, and proficient EPIC scheduling. Experience with insurance verification and authorization processes is essential.

You will manage front desk duties, coordinate appointments, verify coverage, obtain referrals, and maintain accurate patient records, contributing to smooth patient flow and care delivery.

Qualifications

• Excellent customer service and patient facing capabilities.
• Highly organized, detail-oriented, and able to multitask in a fast-paced environment.
• Strong communication and interpersonal skills with a patient-centered approach.
• Knowledge of HIPAA regulations and confidentiality practices.

Responsibilities

• Greet and check in patients with a welcoming, professional front desk experience.
• Schedule, confirm, and manage patient appointments using EPIC EMR.
• Verify insurance and obtain authorizations/referrals as needed.
• Answer phones, take messages, and respond to patient inquiries.
• Maintain accurate patient records and medical documentation in the EHR.
• Assist with billing information collection and collect co-pays at time of service.

Skills

Customer service

Highly organized

Communication skills

HIPAA compliance

Tools

EPIC EMR

Medical scheduling software

Job description

BIK Orthopedics PC in New York seeks a motivated Medical Secretary Coordinator to support a busy sports medicine practice. This temp-to-perm role requires strong organization, patient-first service, and proficient EPIC scheduling. Experience with insurance verification and authorization processes is essential.

You will manage front desk duties, coordinate appointments, verify coverage, obtain referrals, and maintain accurate patient records, contributing to smooth patient flow and care delivery.