Patient Care Coordinator Bilingual Preferred

Page Mechanical Group, Inc.; Massachusetts; On-site; USD 38,000 - 47,000; Full time

Job summary

Ortho Sport and Spine Physicians is seeking a Patient Care Coordinator to welcome patients, schedule appointments, and manage check‑in/check‑out processes with a focus on maximizing patient satisfaction. The candidate will maintain accurate patient demographics and insurance information while coordinating seamlessly with clinical teams.

The role requires strong communication, EMR proficiency, and a caring demeanor.

Qualifications

• Excellent communication and interpersonal skills to interact with patients, families, and staff.
• Bilingual English/Spanish is a plus and helpful in diverse patient populations.
• Proficiency with electronic medical records and medical terminology.

Responsibilities

• Welcome patients and visitors by greeting them in person or on the telephone; answering inquiries or referring to the appropriate person.
• Schedule patient appointments and check in/out to optimize satisfaction and room utilization.
• Maintain patient accounts by recording demographics and insurance information accurately.
• Follow up on outpatient referrals and surgical referrals; communicate with pre-cert team as needed.
• Perform daily task audits and ensure accuracy in documentation.

Skills

Excellent communication

Bilingual English/Spanish

EMR familiarity

Customer service

Multitasking

Education

High School Diploma or GED

Associate degree preferred

1 year medical front desk experience

Tools

EMR software

Job description

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics throughout the United States. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions. The Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. We're searching for a compassionate and organized individual to join our exceptional crew. If you have a knack for providing stellar patient care, a passion for helping others, and a desire to grow professionally, keep reading because we have the perfect opportunity for you!

Job Title: Patient Care Coordinator

Essential Duties and Responsibilities:

• Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
• Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
• Maintain patient accounts by obtaining, recording, and updating demographic and financial information
• Schedule patient appointments at the end of the visit
• Maintain open communication with pre-cert team regarding orders for daily patients
• Tracking and follow-up with patient cancellations and no shows
• Performing daily audit of tasks assigned
• Checking patients in by EMR and verifying demographics and insurance information
• Following up on outpatient referrals and surgical referrals
• Provides the patient with printout of appointments
• Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• HIPPA and OSHA compliance; promote a safe work environment at all times
• Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case
• Caring demeanor toward patients and co-workers
• Clinical knowledge and familiarity with medical terminology
• Working knowledge of computers, fax, copiers and other technology
• Strong knowledge and understanding of electronic medical records software
• Prior medical receptionist experience, preferably in an orthopedic setting is a plus
• Strong administrative skills, with attention to detail in accuracy
• Bilingual (English/Spanish) is a plus

Education/Experience:

• High School Diploma or GED required
• Associate or higher degree preferred
• 1 year medical front desk experience
• Customer service background

Our Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Will work in office spaces and commercial buildings. Ortho Sport and Spine Physicians are not subject to inclement weather or outdoor work.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 20pounds at times.

Ortho Sport and Spine Physicians is an Equal Opportunity Employer and does not discriminate in its employment practices on the basis of race, religion, sex, color, national origin, age, disability, citizenship, genetic information, veteran status, military service, or any other characteristic protected by federal law or state law.