Temporary Shift Supervisor, Cold Weather Shelter

HomeFirst; Mountain View, Northern (CA, KY); Hybrid; USD 44,000 - 62,000; Full time

Job summary

HomeFirst, a nonprofit dedicated to ending homelessness, seeks a Temporary Shift Supervisor for its Mountain View Cold Weather Shelter Program. You will oversee day-to-day operations, supervise Resident Advocates and Coordinators, and ensure safety, compliance, and service delivery for women and families during the winter season.

The role emphasizes de-escalation, strong communication, and team leadership. This temporary, full-time, non-exempt position runs September 2026 through April 2027,

Qualifications

• High School diploma or equivalent.
• Experience supervising staff in shelter or social services settings preferred.
• Ability to manage safety, security and documentation of services.

Responsibilities

• Works collaboratively with Program Manager to ensure service delivery standards are met.
• Responsible for care, safety, security and supervision of program participants, guests, and staff.
• Supports and oversees basic safety and security for participants, guests and staff.
• Implement and enforce shelter guidelines and site rules for program participants.
• Assist with administrative duties to support the Program Manager, including referrals and intakes, preparing reports, creating schedules, and securing coverage.
• Review and approve schedules, PTO requests and timecards.
• Assist with interviewing, recruiting, and onboarding staff.
• Ensure the minimum staffing requirements per shift are met.
• Participate in staff progressive discipline including development of Corrective Action Plans.
• Ensure incident reports are accurate and submitted in a timely manner.
• Welcome guests to the facility, including participants, volunteers, staff, and community members.
• Ensure all services are documented into HMIS within 3 business days by Resident Advocate and Resident Coordinator staff.
• Provide supervision, job coaching, training, and support to staff.
• Meet with each staff individually on a regular basis.
• Ensure rooms are booked and cleaned for workshop providers.
• Make timely and appropriate decisions in emergency situations, including safety of all participants and contacting appropriate staff/responding agencies.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable.
• Adhere to HomeFirst’s service delivery practices, including

Skills

De-escalation

Communication skills

Staff supervision

Safety management

Staff training

Education

High School diploma

Tools

HMIS

Job description

HomeFirst, a nonprofit dedicated to ending homelessness, seeks a Temporary Shift Supervisor for its Mountain View Cold Weather Shelter Program. You will oversee day-to-day operations, supervise Resident Advocates and Coordinators, and ensure safety, compliance, and service delivery for women and families during the winter season.

The role emphasizes de-escalation, strong communication, and team leadership. This temporary, full-time, non-exempt position runs September 2026 through April 2027,