Temp Shift Supervisor-CWSP Mt. View (87814)

HomeFirst; Mountain View, Northern (CA, KY); Hybrid; USD 44,000 - 62,000; Full time

Job summary

HomeFirst, a nonprofit dedicated to ending homelessness, seeks a Temporary Shift Supervisor for its Mountain View Cold Weather Shelter Program. You will oversee day-to-day operations, supervise Resident Advocates and Coordinators, and ensure safety, compliance, and service delivery for women and families during the winter season.

The role emphasizes de-escalation, strong communication, and team leadership. This temporary, full-time, non-exempt position runs September 2026 through April 2027,

Qualifications

• High School diploma or equivalent.
• Experience supervising staff in shelter or social services settings preferred.
• Ability to manage safety, security and documentation of services.

Responsibilities

• Works collaboratively with Program Manager to ensure service delivery standards are met.
• Responsible for care, safety, security and supervision of program participants, guests, and staff.
• Supports and oversees basic safety and security for participants, guests and staff.
• Implement and enforce shelter guidelines and site rules for program participants.
• Assist with administrative duties to support the Program Manager, including referrals and intakes, preparing reports, creating schedules, and securing coverage.
• Review and approve schedules, PTO requests and timecards.
• Assist with interviewing, recruiting, and onboarding staff.
• Ensure the minimum staffing requirements per shift are met.
• Participate in staff progressive discipline including development of Corrective Action Plans.
• Ensure incident reports are accurate and submitted in a timely manner.
• Welcome guests to the facility, including participants, volunteers, staff, and community members.
• Ensure all services are documented into HMIS within 3 business days by Resident Advocate and Resident Coordinator staff.
• Provide supervision, job coaching, training, and support to staff.
• Meet with each staff individually on a regular basis.
• Ensure rooms are booked and cleaned for workshop providers.
• Make timely and appropriate decisions in emergency situations, including safety of all participants and contacting appropriate staff/responding agencies.
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable.
• Adhere to HomeFirst’s service delivery practices, including

Skills

De-escalation

Communication skills

Staff supervision

Safety management

Staff training

Education

High School diploma

Tools

HMIS

Job description

Mountain View CWSP - Mountain View, CA 94041

Overview

Salary Range

$38.47 - $38.47 Hourly

Level

Entry

Position Type

Full Time

Job Shift

Any

High School

Travel Percentage

None

Category

Nonprofit - Social Services

Description

Position: Temporary Shift Supervisor

Location: Cold Weather Shelter Program, Mountain View

Reports to: Program Manager

Shift: Swing/Overnight

Employment Type:Temporary, Full Time, Non-Exempt

Compensation: $38.47 Hourly

This is a temporary benefited role for the term of the program from current September 2026 thru April2027.

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

OUR VALUES

• Kindness: We act with empathy toward others.
• Passion: We ignite change to fulfill our mission.

POSITION OVERVIEW

The Cold Weather Shelter Program offers a safe environment for women and families in Mountain View during the winter season.The Shift Supervisor is responsible for the overall day-to-day Emergency Shelter operations and supervision of Resident Advocates/Resident Coordinators. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. They also ensure participant, staff and guest safety through regular check-ins and monitoring of the site grounds and shelter floor.

Ideal candidatesare knowledgeable and sensitive to the needs of our unhoused populations. Enjoypracticing a strength-based approach in fast paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias. Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.

HomeFirst is a culturally diverse company in a similarly diverse community, and the Shift Supervisor desires to work with people from a variety of social and economic backgrounds. To that end, the Shift Supervisor cultivates a connected and mutually supportive team.

REPORTING RELATIONSHIPS

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES

Direct Client Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, Security and supervision of program participants, guests, and staff
• Supports and oversees basic safety and security for participant, guests and staff
• Implement and enforce shelter guidelines and site rules for program participants
• Assist with administrative duties to support the Program Manager, including referrals and intakes, preparing reports, creating schedules, and securing coverage
• Review and approve schedules, PTO requests and timecards
• Assist with interviewing, recruiting, and onboarding staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline including development of Corrective Action Plans
• Ensure incident reports are accurate and submitted in a timely manner
• Welcome guests to the facility, including program participants, volunteers, staff, and community members, as applicable per site
• Ensure all services are documented into HMIS within 3 business days by Resident Advocate and Resident Coordinator staff
• Provide supervision, job coaching, training, and support to staff
• Meet with each staff individually on a regular basis
• Ensure rooms are booked and cleaned for workshop providers
• Make timely and appropriate decisions in emergency situations, including awareness of the need for safety of all participants involved, mandated reporting, and contacting appropriate staff/responding agencies
• Respond to guest crises using de-escalation and Mental Health First Aid techniques as applicable
• Adhere to HomeFirst’s service delivery practices, including