Temporary Public Service Rep – Elections & Records

State of Arizona; Phoenix (AZ); On-site; USD 23,000 - 32,000; Full time

Job summary

The State of Arizona's Secretary of State Office is seeking a Customer Service Representative to handle inquiries via phone, email, and in person. You will provide information on election laws, rules, and procedures, and direct customers to the appropriate staff.

You will deliver accurate responses, maintain voter and customer information security, and prioritize tasks while offering excellent service in a fast-paced environment.

Qualifications

• Knowledge of office professionalism and Arizona election processes.
• Ability to interpret rules and regulations.
• Excellent communication and customer service skills.

Responsibilities

• Interact with the public, candidates, and officials on complex or sensitive issues via telephone, email or in person.
• Explain election-related information to the public desiring to participate in the election process.
• Assist candidates and officials by directing them to the appropriate staff member.
• Input latent PDF reports into Lobbyist system.

Skills

Oral communications

Written communications

Interpersonal skills

Customer service

Problem solving

Tools

MS Office

Job description

The State of Arizona's Secretary of State Office is seeking a Customer Service Representative to handle inquiries via phone, email, and in person. You will provide information on election laws, rules, and procedures, and direct customers to the appropriate staff.

You will deliver accurate responses, maintain voter and customer information security, and prioritize tasks while offering excellent service in a fast-paced environment.