Temporary Program Assistant

Northwestern University; Evanston (IL); On-site; USD 27,000 - 38,000; Part time

Benefits offered by this job

Paid time off

Paid sick time

Job summary

Northwestern University in Evanston seeks a Temporary Program Assistant to support donor services and administrative tasks in the Temp Center. This is a part-time role (20 hours per week) from 9:00 am to 1:00 pm, with a pay rate of $23.50 per hour.

Responsibilities include greeting donors, handling in-person, phone, and email inquiries, processing gift receipts, and maintaining accurate records in the electronic database. Strong communication and organizational skills are essential.

Qualifications

• Strong written and oral communication skills.
• Exceptional customer service experience.
• Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.
• Comfortable working in a deadline-driven environment.

Responsibilities

• Provide customer service to donors and staff in person, via telephone, and email.
• Print, stuff, sort, and mail gift receipts in timely manner.
• Execute duplicate and corrected receipt requests.
• Govern daily gift volume received by mail and in-person; research gifts in an expedited manner and scan into electronic database for gift processing.
• Research and resolve returned receipt address issues using CatConnect and Internet tools.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Research skills

Deadline-driven

Tools

Word processing

Spreadsheets

Email

Database software

Job description

Department: Temp Center Salary/Grade: TMP/01 Position: Temporary Program Assistant Hours: This is a part-time position (20 hours weekly | Monday-Friday, 9:00 am-1:00 pm) Pay: $23.50 Campus: Evanston Approximate start date:10/19/2026 Approximate end date: 1/15/2027

Northwestern University is seeking a temporary Program Assistant

Temporary Job Description:

Specific Responsibilities:

• Provide customer service to donors and staff in person, via telephone, and email.
• Print, stuff, sort, and mail gift receipts in timely manner.
• Execute duplicate and corrected receipt requests.
• Govern daily gift volume received by mail and in-person; research gifts in an expedited manner and scan into electronic database for gift processing.
• Research and resolve returned receipt address issues using CatConnect and Internet tools.

Qualifications:

• Strong written and oral communication skills.
• Exceptional customer service experience.
• Expert multi-tasking, organizational and research skills
• Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.
• Comfortable working in a deadline-driven environment.

In addition to salary, this temporary position is eligible for paid time off and paid sick time in accordance with Northwestern University policies. This position is not eligible for other benefits offered to regular staff positions. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.