Part-Time Program Assistant — Donor Services & Gift Processing

Northwestern University; Evanston (IL); Sur place; USD 27 000 - 38 000; Temps partiel

Avantages offerts par ce poste

Paid time off

Paid sick time

Résumé du poste

Northwestern University in Evanston seeks a Temporary Program Assistant to support donor services and administrative tasks in the Temp Center. This is a part-time role (20 hours per week) from 9:00 am to 1:00 pm, with a pay rate of $23.50 per hour.

Responsibilities include greeting donors, handling in-person, phone, and email inquiries, processing gift receipts, and maintaining accurate records in the electronic database. Strong communication and organizational skills are essential.

Qualifications

• Strong written and oral communication skills.
• Exceptional customer service experience.
• Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.
• Comfortable working in a deadline-driven environment.

Responsabilités

• Provide customer service to donors and staff in person, via telephone, and email.
• Print, stuff, sort, and mail gift receipts in timely manner.
• Execute duplicate and corrected receipt requests.
• Govern daily gift volume received by mail and in-person; research gifts in an expedited manner and scan into electronic database for gift processing.
• Research and resolve returned receipt address issues using CatConnect and Internet tools.

Connaissances

Customer service

Communication

Multi-tasking

Organizational skills

Research skills

Deadline-driven

Outils

Word processing

Spreadsheets

Email

Database software

Description du poste

Northwestern University in Evanston seeks a Temporary Program Assistant to support donor services and administrative tasks in the Temp Center. This is a part-time role (20 hours per week) from 9:00 am to 1:00 pm, with a pay rate of $23.50 per hour.

Responsibilities include greeting donors, handling in-person, phone, and email inquiries, processing gift receipts, and maintaining accurate records in the electronic database. Strong communication and organizational skills are essential.