Temporary Digital Assistant

Florida International University; Miami (FL); Presencial; USD 28.000 - 36.000; Jornada completa

Descripción de la vacante

Florida International University is seeking a Temporary Digital Assistant within the Department of Counseling Rec and School of Psychology in Miami. The role focuses on monitoring student engagement, conducting outreach, and facilitating virtual support hours to improve online-course communication and support.

Responsibilities include maintaining confidential records, preparing summaries of student needs, and organizing data to identify at-risk courses.

Formación

• Bachelor's degree from an accredited institution.
• At least two years of experience in student services or related field.
• Experience monitoring progress and maintaining confidential records.
• Strong written and verbal communication in online environments.
• Ability to organize work independently and manage multiple tasks.
• Proficiency with Microsoft Office, videoconferencing, LMS, and electronic records.
• Ability to work remotely and maintain confidentiality.

Responsabilidades

• Monitor student engagement and progress.
• Conduct timely outreach to students who may be disengaging.
• Facilitate virtual support hours.
• Respond to routine course-process questions and refer students to faculty or resources.
• Maintain confidential, accurate records of assigned sections, outreach, and engagement trends.
• Prepare non-evaluative summaries of recurring student needs to inform improvements.
• Organize aggregate course-completion and retention information to identify learning difficulties.

Conocimientos

Student engagement

Student outreach

Virtual support

Record keeping

Communication skills

MS Office

LMS

Video conferencing

Educación

Bachelor's degree

Herramientas

MS Office

Video conferencing

LMS

Electronic records

Descripción del empleo

About FIU

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Job Summary

The Department of Counseling Rec and School of Psychology is currently seeking a Temporary Digital assistant to join their team of professionals.

Duties

• monitoring student engagement and progress
• conducting timely outreach to students who may be disengaging
• facilitating virtual support hours
• responding to routine course-process questions, referring students to appropriate faculty or University resources
• Maintain confidential, accurate records of assigned sections, student outreach, support activities, referrals, and engagement trends
• Prepare non-evaluative summaries of recurring student needs and course barriers to inform improvements in online-course communication, design, pacing, and support
• Organize aggregate course-completion, retention, and progression information to help identify courses or learning activities where students may experience difficulties

Minimum Qualifications

High School Diploma or GED and 2 years of experience; OR an equivalent combination of relevant education and/or experience.

Desired Qualifications

• Bachelor's degree from an accredited institution, or a combination of relevant education and progressively responsible professional experience.
• At least two years of experience in student services, academic support, case management, client services, program coordination, operations, healthcare coordination, human services, or a closely related setting.
• Demonstrated experience monitoring progress or performance indicators, maintaining confidential records, communicating with individuals who need timely support, and coordinating referrals or follow-up.
• Strong written and verbal communication skills, including the ability to communicate professionally and empathetically in an online environment.
• Demonstrated ability to organize work independently, prioritize multiple tasks, maintain accurate documentation, and follow established procedures.
• Proficiency with Microsoft Office applications, videoconferencing platforms, learning-management systems or comparable online platforms, and electronic recordkeeping systems.
• Ability to work remotely and maintain the confidentiality of student information in accordance with University requirements.

Job Category

Temporary

Temporary Disclosure

As a temporary employee, you will not be eligible to participate in all employee benefit programs (e.g., paid leave, retirement, or tuition reimbursement). Under the Patient Protection and Affordable Care Act (PPACA), a temporary employee who works on average 30 hours or more per week may be eligible to enroll in health care benefits. As a temporary employee, you are also eligible to enroll in supplemental plans (e.g. dental, vision,) which requires full payment on your part. Upon completing an assignment, employees may apply for a position on FIU Careers.

Work Schedule

Mon-Fri 8:30am-5pm

1 Year

20 Hours

Advertised Salary

$23 per hour

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/. To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affiantive Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email [e-mail].

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or [e-mail]. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.