Front Office Training & Quality Specialist

Clinica Sierra Vista; Bakersfield (CA); Presencial; USD 45 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Paid vacation

Wellness plan

Education assistance

403(b) plan

Resumo da oferta

Clinica Sierra Vista is seeking a Reception Training & Quality Specialist to advance front office operations, patient registration, scheduling, and insurance verification across our Bakersfield clinics. Under the Associate Director of Clinics, you will audit workflows, develop onboarding materials, coach staff, and align registration processes with HIPAA and payer requirements.

This role requires Epic experience, training background, and willingness to travel between assigned clinics to support

Qualificações

• High School Diploma or GED required.
• Certificate in Medical Office Administration or related field required.
• Associate's degree preferred; Bachelor's desirable.
• Minimum three years healthcare front office experience.
• Minimum two years registration, scheduling, and insurance verification experience.
• Experience training or coaching staff required.
• Epic experience preferred.
• FQHC experience preferred.

Responsabilidades

• Perform front office duties as needed to support clinic operations.
• Conduct routine and random registration audits.
• Observe front office workflows and provide real-time coaching.
• Develop onboarding programs, competency checklists, tip sheets, and workflow guides.
• Train newly hired reception staff and provide refresher education.
• Educate staff on Epic workflows, insurance verification, scheduling standards, customer service, HIPAA, and organizational policies.
• Review registration accuracy, demographics, guarantors, subscribers, insurance eligibility, consents, scanning, MyChart enrollment, and scheduling compliance.
• Monitor registration work queues and denial trends; recommend workflow improvements.
• Travel between assigned clinics to provide operational support.
• Develop monthly audit reports, training reports, workflow compliance reports, and operational dashboards for review by Practice Managers and leadership to support corrective action planning and workflow improvement.

Conhecimentos

Healthcare front office

Staff training

Customer service

Epic workflows

Formação académica

High School Diploma or GED

Medical Office Administration certificate

Associate's degree preferred

Bachelor's degree desirable

Ferramentas

Epic

Descrição da oferta de emprego

Clinica Sierra Vista is seeking a Reception Training & Quality Specialist to advance front office operations, patient registration, scheduling, and insurance verification across our Bakersfield clinics. Under the Associate Director of Clinics, you will audit workflows, develop onboarding materials, coach staff, and align registration processes with HIPAA and payer requirements.

This role requires Epic experience, training background, and willingness to travel between assigned clinics to support