Temporary Patient Access Liaison - remote

Lensa; Boston (MA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is seeking a Temporary Patient Access Liaison to deliver exceptional scheduling services and support for patient access. This fully remote role focuses on enhancing patient satisfaction through effective communication and efficient service delivery. Candidates should have customer service experience and a high school diploma, with preferred knowledge of healthcare scheduling systems.

Qualifications

• At least one year of related experience, preferably in customer service, call centers, or healthcare.
• Experience with Epic Scheduling and PowerChart Medical Records is preferred.
• Basic knowledge of Microsoft Office Suite.

Responsibilities

• Provide centralized scheduling for the Shared Patient Access Center.
• Interact with patients and families via telephone, providing information and scheduling services.
• Address routine complaints and issues, escalating non-routine matters to supervisors.

Skills

Customer Service

Communication

Problem Solving

Education

High school diploma or GED

Tools

Epic Scheduling

PowerChart Medical Records

CISCO call center software

Microsoft Office Suite

Job description

Temporary Patient Access Liaison - remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Children's Hospital Boston, is seeking professionals. Apply via Lensa today!

Job Details:

• Job Posting Title: Temporary Patient Access Liaison - remote
• Department: Ambulatory Services - Outpatient Administration
• AutoReqId: 79360BR
• Status: Full-Time
• Standard Hours per Week: 40
• Category: Administration

Job Description:

Patient Access Liaisons (PAL) provide centralized scheduling services related to patient access, scheduling, and support to ensure effective and efficient healthcare delivery, aiming for a patient experience of excellence. The Shared Patient Access Center handles access requests for Boston Children’s Hospital patients. PALs offer a unique appointment experience, elevating patient satisfaction. They work directly with callers to respond to questions and issues, ensuring proficiency, accuracy, and quality of service.

Fully remote position, preferably for candidates located in the New England area.

Work Schedule: Monday through Friday, 11:30 am to 8:00 pm

Responsibilities:

• Provide centralized scheduling for the Shared Patient Access Center, meeting patient access, scheduling, and satisfaction goals.
• Interact with patients and families via telephone, providing information, clarifying needs, and offering registration and scheduling services for primary and specialty care.
• Register patients by collecting necessary information.
• Handle prescription and refill requests.
• Address routine complaints and issues, escalating non-routine matters to supervisors.
• Participate in team meetings and suggest process improvements.

Qualifications:

• At least one year of related experience, preferably in customer service, call centers, or healthcare.
• High school diploma or GED.
• Experience with Epic Scheduling and PowerChart Medical Records is preferred.
• Experience with CISCO call center software is preferred.
• Basic knowledge of Microsoft Office Suite.

Additional Details:

• Office/Site Location: Boston (Remote eligibility: Part Remote/Hybrid)
• Seniority level: Entry level
• Employment type: Temporary
• Job function: Healthcare Provider