Member Services Coordinator - Hybrid, Temporary

Good360; Alexandria (VA); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

Short-term and long-term disability

403B plan with matching

Paid time off policy

Volunteer time off policy

Hybrid work environment

Job summary

Good360 is seeking a Temporary Support Coordinator in Member Services to manage order processing and support nonprofit partners. The surge role lasts about four months starting October 1st, reporting to the Director of Member Services.

Responsibilities include accurate order processing, multi-channel support, issue resolution, and cross-functional collaboration as part of the Impact Programs team. Hybrid work from the Alexandria, VA area is available.

Qualifications

• 0-2 years of professional experience in customer service or related role.
• Excellent written and verbal communication across channels.
• Ability to collaborate cross-functionally to support nonprofit partners throughout their order processing journey.
• Strong organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Proficiency with MS Office Suite (Outlook, Word, Excel).
• Experience with CRM and order management platforms (Salesforce, NetSuite, Magento, Asana) a plus.

Responsibilities

• Process nonprofit orders accurately and efficiently to ensure timely fulfillment.
• Serve as a primary point of contact for nonprofit partners, addressing order-related inquiries and resolving issues.
• Troubleshoot and resolve order discrepancies or concerns, working cross-functionally as needed to ensure a seamless ordering experience.
• Deliver exceptional customer service across multiple channels by handling inquiries with empathy and efficiency.
• Respond promptly and professionally to partner questions, concerns, and feedback.
• Maintain accurate documentation of partner interactions and issue resolution for tracking and analysis.
• Flag recurring issues or process gaps to the team as needed.
• Collaborate with internal teams to support evolving organizational goals and initiatives as they pertain to nonprofit engagement and service delivery.
• Take on additional order-processing or support-related tasks as needed during the surge period.

Skills

Customer service

Communication

Time management

MS Office

CRM platforms

Problem solving

Team collaboration

Tools

Salesforce

NetSuite

Magento

Asana

Outlook

Excel

Word

Job description

Good360 is seeking a Temporary Support Coordinator in Member Services to manage order processing and support nonprofit partners. The surge role lasts about four months starting October 1st, reporting to the Director of Member Services.

Responsibilities include accurate order processing, multi-channel support, issue resolution, and cross-functional collaboration as part of the Impact Programs team. Hybrid work from the Alexandria, VA area is available.